Nnabu Ebele Mercy

NNABU EBELE MERCY-PROFESSIONAL SUMMARY Detail-oriented and goal-driven general virtual assistant with experience in customer care and admin roles such as scheduling appointments, answering calls, managing emails, data entry, and preparing presentations while making sure that the job is completed on time with my project management skills and ability to deliver accurate work on time. SKILLS AND COMPETENCIES ● ● ● ● ● ● ● ● ● ● Data Entry Phone support Microsoft Office and Google Workspace Organizational skills Time management Problem-solving Teamwork Excellent oral and written communication skills project management skills Attention to details WORK EXPERIENCE Customer Service Agent (Telesales) (Contract) Jumia Mall - Lagos, Nigeria ● Assisted customers in resolving complaints and disputes through detailed phone conversations to understand issues and provide solutions. ● Offered clear explanations of product features and benefits to aid customers in selection; helped increase product knowledge across the customer base. ● Established rapport with customers and matched needs with appropriate products/services. ● Recorded all customer phone interactions in CRM and Google forms ensuring databases are updated to support strong customer relationships over time. Administrative Assistant Dynamic Computer Training College Nnobi, Anambra state 08/2019-10/2020 Achievement/Task ● ● ● Scheduled appointments for one session with the manager using Google Calendar Helped in solving the company's issues by answering questions and providing relevant information to customers for proper clarification. Prepared presentations using Google Slides. ● Recorded sales on Google Sheets. Customer Service Representative Alphabest Aluminium company Emene, Enugu State 08/2020-05/2021 Achievement/Tasks ● ● ● ● Performed data entry tasks by entering products with their pricelist using Google Sheets or Microsoft Excel Managed the company's email with a 100% reply rate. Remained calm and courteous while dealing with customers even during moments of dissatisfaction. Typed documents with the use of Microsoft Word Personal Assistant to the Principal 03/2021-02/2022 Achievement/Task ● ● ● Took meeting minutes during the Parents and Teachers Association (PTA) gathering. Recorded the student's results on Google Sheets. Created Google forms which are used by parents to register their words. CERTIFICATES Customer Service Certificate (02/2023-Present) Verified Project Management Certificate (03/2022-Present) ALX Virtual Assistant Training (08/2022-Present) TOOLS ● Google Workspace ● Calendly ● Zoho ● Microsoft Suite ● ClickUp ● Asana ● Zoom ● Salesforce ● Sprout Social