Nmezi Sopuruchi Samuel

NMEZI SOPURUCHI SAMUEL Lagos, Lagos State, Nigeria   Lagos, Lagos State, Nigeria - -- Virtual Assistance || Customer Service and Project management || Administration || Lead generation ||Sales And Marketing || Technical support || Appointment setting || CRM Tools || Research || Writing || Business growth || Leadership and management Professional Summary Highly skilled and adaptable Virtual Assistant with 6 years of experience and expertise in customer service, project management, technical support, sales, and marketing. Proficient in CRM tools, appointment setting, and lead generation, ensuring seamless client interactions and efficient business operations. Strong ability to manage multiple tasks, coordinate projects, and support business growth through effective communication and strategic planning. Adept at problem-solving, optimizing workflows, and delivering high-quality support in fast-paced environments. Committed to enhancing productivity and customer satisfaction through exceptional organizational and interpersonal skills Virtual Assistance/Administrative Duties Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, SFDC, Zoho, Wire, HubSpot, zen desk, monday.com, Google Suite, etc. Communicates innovative approaches and innovative approaches and procedures that would increase the efficiency of processes and products to increase our retaining/ managing/ recovering records. Ensures office equipment ran smoothly and properly and manages the applicable inventories, orders/replaces equipment, and supplies. Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked. Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders. Good knowledge of report writing, research, and recommending efficient and industry-related findings. Performs other administrative duties, data management, and support to enhance the smooth running of the office. Customer Service Effectively managed contract, achieving customer's expectations and 40% Upsell Achieved Built -back customer trust, achieved vendor of choice from 30% - 60% engagement Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations. Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude. Coordinates outgoing and incoming client calls for both internal and external customers to provide office, technical and other needed support; while keeping tabs on clients' needs, activities, and expectations to ensure satisfaction for client retention. SALES & MARKETING Collaborates with the sales team to implement as well as analyze sales and marketing initiatives to drive revenue. Strong knowledge of various email marketing tools: birdsend, Sendinblue, Mailchimp, Keap, etc. Reach out to leads, increase and build a pipeline of prospective customers and manage interface. Upsell customers through the recommendation of products that meet their specific needs PROJECT MANAGEMENT Developed and managed project timelines, deliverables and milestones. Maintained clear communication between stakeholders, clients and team members. Resolved project issues promptly to avoid delays or scope creep. LEAD GENERATION Identified and researched potential leads using various tools like linkedin, Apollo.io, zoominfo and Google search. Developed and executed cold outreach strategies through emails, calls and social media. Engaged with leads through follow-ups, providing value-driven content to nurture relationships. TECHNICAL SUPPORT Diagnosed and resolved software, hardware and network issues for customers. Walked customers through step by step solutions for complex technical problems. Monitored and analyzed support ticket trends to identify recurring issues and improve solutions. APPOINTMENT SETTING Made high volume outbound calls daily to schedule appointments for sales representatives Managed multipled calenders using google calendar, outlook and schedule tools like calendly. Maintained accurate records of interaction, follow -ups and appointment outcomes. CUSTOMER RELATIONSHIP MANAGEMENT (CRM) Managed and updated customer data using CRM tools like HubSpot, Salesforce, Zoho CRM and pipedrive. Built and maintained strong relationships with customers, ensuring high satisfaction and long term retention. Created and scheduled email campaigns using CRM integrated tools like HubSpot, MailChimp and ActiveCampaign. RESEARCH Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. WRITING Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Business Growth Adept at expanding business, services, and product portfolios, while sourcing new business frontiers and developing relationships. Has strong business acumen working with both start-up ventures and experienced businesses to expand opportunities and boundaries and build profitably. Leadership and Management Ability to influence, attract, build relationships, and retain talents; coach, develop and support employees at all times, and professionally to yield a great team, facilitate teamwork, and eventual success. Communication Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. Work History 02/2019 to Current Business Growth Manager CALVANTE INTERNATIONAL LIMITED 04/2016 to 02/2019 Sales /Marketing /Business manager INDEPENDENT CONSULTANT Education Bachelor of Engineering: Mechanical Engineering University of Nigeria, Nsukka - Enugu State Bachelor of science: Computer Engineering Training and Certifications Leadership /Management Training Exceptional Presentation, Crucial Conversation, Team Leader Program, Situational Leadership, Winning Strategic Opportunities (Pre-Tender, Tender, Contract), Customer Relation Management (CRM) The system, Situational Leadership, Countdown, A Strategy Game for Project Teams, Zodiak Game of Business Finance and Strategy, Management of Change (MOC), QA/QC, Business Growth & Management, Start-up management, Partnership liaison, Operations Support, and Coordination. Programming Hub 5 Personal Finance Tips Accounting Foundations: Managerial Accounting Decision-Making Fundamentals , Computer Fundamental, Blockchain, SQL((structured Query Language), RDMS (Relational Database Management) C++ (Basics), Java (Basics) Udemy Customer Support Skills A Mini-Course on Time Management Introduction to Cloud Computing with AWS, Azure, and GCP Bertelsmann/Udacity Business Analytics Nanodegree (in view, due by August 2022) Other Training Mobile Graphics, Social Media Tools ((Whatsapp, Facebook, Instagram, Twitter, Telegram) Usage and Automation Awards & Recognitions Award Recipient, National Youth Service Corps(NYSC) Member, Kano State, 2007 (Achieved measurable state, 2007 (Achieved measurable youth empowerment and inclusiveness.