Nleanya Kalu

Nleanya JUDE KALU N0 10 Brown/Brown Cresent Independence Layout, Enugu - | - Objective Dynamic customer care service support specialist with over seven years experience driving customers engagement and retention strategies through effective communication and management skills. Proven track record in implementing loyalty rewards and re-engagement campaigns that significantly improve users interaction and satisfaction. Expertise includes strategic planning, project management and analytical thinking, facilitating efficient operations and impactful results. Experience Jexel Technologies Jan 2015 - Nov 2016 Customer service support As a customer service support at Jexel Technologies, the role involved managing comprehensive information and customer service strategies designed to inform and engage customers. This position requires fast thinking to assess campaign performance services support to ensure compliance accordingly. JIDETEX Feb 2017 - August 2021 Email management In the role of Email management at JIDETEX, strategic planning played a crucial role in the development of loyalty rewards and follow up incentives, helped at fostering customers retention and satisfaction. 1. Implemented loyalty rewards for frequent buyers, helps boosting customers loyalty. 2.made sure that i re-engaged campaign for inactive customers, successfully brought them back. 3. Reactivate and executed email campaigns that increased users engagement and retention rates. ROYAL CITY Oct 2021 - March 2025 Administrative clerk 1. Made contact with clients via telephone to remind them of scheduled appointments and programs. 2. Opened labelled and sorted incoming and outgoing mails. 3. Oversaw calendar management, smooth scheduling of staff, and the department. 4. Organized documentation and presentation materials for the team conference. 6. Scheduled meetings for my superiors with zoom and Google meet when necessary. Education Federal polytechnic nekede, Owerri Civil engineering HND Skills Email management Calendar management Social media and marketing Assistance Customer care service Data entry Proofreading Online research Copy writing Project manager Lead generation 2014