Nkwocha Cynthia Ifeoma

CYNTHIA IFEOMA NKWOCHA PROFESSIONAL SUMMARY Resourceful Virtual Assistant & Customer Support Specialist with experience in CRM tools, workflow automation, e-commerce management, and authentic content writing. Skilled at managing tasks, engaging customers, and streamlining processes for smooth operations. Known for being organized, reliable, and easy to work with. CORE SKILLS •​ Customer Support (Email, Chat, Phone) ​ •​ CRM Management (HubSpot, Zoho, Pipedrive) ​ •​ Workflow Automation (Zapier, Go High Level) ​ •​ E-commerce Operations (Shopify, Booking.com, Airbnb) ​ •​ Project Management Tools (Monday.com, ClickUp, Asana, Trello) ​ •​ Content Writing (Web, Blog, Social Media) ​ •​ Scheduling & Calendar Management (Google Suite, Calendly, Picktime) ​ •​ File & Data Management PROFESSIONAL EXPERIENCE Virtual Assistant Oma’s Atelier – Remote April 2023 - Present ​ ​ ​ ​ •​ •​ •​ •​ •​ Handled inbox, scheduling, and calendar coordination for busy professionals. Managed CRM databases, updated client info, and tracked interactions. Processed orders, handled inquiries, and resolved customer issues quickly. Created blog posts and engaging social media captions for brands. Set up automation flows to save time and reduce repetitive tasks. Customer Support Specialist Artura Finance (Fintech Project) – Remote May 2022 - Feb 2023 ​ ​ •​ •​ •​ Assisted customers via chat, email, and calls. Resolved account issues and guided users through platform features. Worked with the technical team to escalate and fix system errors. ​ Customer Relationship Management Otanwa PLC - Remote Oct 2021 - Mar 2022​ ​ ​ ​•​ •​ •​ Maintained client database and followed up on leads. Supported marketing campaigns and tracked performance. Build strong client relationships through consistent communication. Education Higher National Diploma, Mass Communication Institute of Management and Technology (IMT), Enugu 2020 - 2024 Certificate Digital Witch Support Community 2025