Nkwocha Confidence

NKWOCHA CONFIDENCE O. PROFESSIONAL SUMMARY I am a reliable and detail-oriented Virtual Assistant with a passion for supporting busy professionals and small teams. Experienced in managing email correspondence, property management scheduling, data entry and administrative tasks with accuracy and efficiency. Committed to delivering timely and organized support that enables clients to focus on their priorities. Enthusiastic about continuing to grow and refine skills in the virtual assistance field. KEY SKILLS ● ● ● ● ● ● ● ● ● Data Entry and Documentations. Customer Service and Client Relations. Email Management and Calendar Coordination. Appointment Scheduling. Proficient in Microsoft Suites (Word,Excel,PowerPoint). Property Management (Zillow,MLS,AIRDNA). Guest Support Experience in Short Terms Rental Tools (Airbnb,Booking.com,Hospitable). Experience in Customer relationship management tools (Hubspot,Zendesk,Freshdesk). ● Good knowledge of online collaboration tools (Slack,Trello,Google Workspace,monday.com). PROFESSIONAL EXPERIENCE Office Assistant Family Health International (FHI360)-Youth Profile (NGO)Rivers State| March 2017 – September 2017. ● ● ● ● ● Managed administrative tasks including arranging of folders, files and record keeping. Assisted in programs outreaches such as Kids club, caregiver forum and better parenting. General neatness of the office. Involved in client relations and customer service skills. Assisted in community movements such as Household Empowerments and household visits. ● Taken records of Vulnerable Households enrolled in the programs. ● Scheduling of client appointments and booking. Junior Data Entry Clerk Association for Reproductive and Family Health (ARFH)-Orphans and Vulnerable Children (OVC)-Support for Mankind Development Initiative (NGO)Rivers State| March 2018 – April 2020 ● Assisted in administrative tasks such as managing of emails and sending of. reports. ● Entering of data from source documents to electronic documents called the Nation Information Management System (NOMIS). ● Assisted in training of community volunteers (CVs) in folder management. ● Assisted in backing the database on the hard drive. ● Sending of files through google drive. ● Keeping records of summited folders in excel. ● Entering data in excel. ● Administrative assistant in using PowerPoint for presentation. ● Administrative assistant in typing using Microsoft word and google docs. ● Assisted in programs outreaches such as Kids club, caregiver’s forum and better parenting. ● Assisted in drug refilling and client intake processes. ● Calendar management. ● Customer service and client management services. Data Entry Manager Institute of Human Virology Nigeria (IHVN)-Orphans and Vulnerable Children (OVC)-Support for Mankind Development Initiative (NGO)Rivers State| May 2021 – July 2025. ● Deploying of war files ● Entering of files from source documents into an electronic database known as National Orphans and Vulnerable Children Information Management System (NOMIS). ● Analyzing data in Excel such as conditional formatting, data validation, data filtering. and pivot tables ● Exporting and importing data in the database. ● Training of data entry officers. ● Assisted in training of community volunteers (CVs) in folder management. ● Scheduling and attending training through google meet and zoom. ● Management of database. ● Assisted in client intake and drug refill (customer services). ● Keeping records of vulnerable households enrolled in excel. ● Assisted in facility visits. EDUCATION Ordinary National Diploma (OND)in computer science Captain Elechi Amadi Polytechnic Rivers State- TRAINING & CERTIFICATIONS ● Virtual Assistance and IT Support- Digital Witch 2025 ● Virtual Assistance and Short Term Rental-Short Term Rental Academy,2025