Nkpee Tina Leesii

NKPEE TINA LEESII Rivers State, Port Harcourt, Nigeria - | -| linkedin.com/in/tina-nkpee-722803 PROFESSIONAL SUMMARY: Detail-oriented and versatile Administrative Virtual Assistant, Customer Support Representative, Accounting Professional, and IT Support Specialist with expertise in business administration, financial management, client relations, and technical troubleshooting. Skilled in managing schedules, handling emails, data entry, bookkeeping, and streamlining workflows using modern tools. Adept at delivering exceptional customer service, lead generation, appointment setting, and financial reporting. Proficient in accounting processes such as invoice preparation, expense tracking, reconciliation, and compliance reporting. Results-driven professional with proven ability to improve efficiency, maintain financial accuracy, and support organizational growth. CORE SKILLS: • • • • • • • Administrative Management: Calendar coordination, email handling, data entry, and workflow optimization using Trello, Asana, and HubSpot. Customer Support & Relationship Management: Providing exceptional multichannel support (phone, email, live chat), complaint resolution, and customer retention strategies. Persuasive Communication & Negotiation: Strong verbal and written communication, objection handling, and closing sales opportunities. Appointment Scheduling & Follow-ups: Coordinating client meetings, managing schedules, and ensuring timely follow-ups. CRM & Data Management: Proficiency in CRM tools such as Zendesk, Freshdesk, and Pipedrive for efficient customer engagement and record-keeping. Financial Tracking & Invoice Management: Managing invoices, processing payments, tracking expenses, and maintaining financial records to ensure accurate reporting and compliance. Productivity & Time Management: Efficient multitasking, prioritization, and workflow organization to enhance business operations. PROFESSIONAL EXPERIENCE: Administrative Officer @MFT PLUS LTD March 2025 – present • Overseeing administrative tasks, ensuring office supplies and stocks, and maintaining a wellorganized workspace. • Streamlined financial reporting processes, enhancing overall efficiency by 20%. • Maintaining accurate records, filing documents, and managing the database. • Assisting with recruitment, onboarding new employees, and managing staff records. Administrative Assistant, Community Junior Secondary School Okporo January 2024 – November 2024 Rumuodara Port Harcourt, Rivers State • • • • • Managed school files, documents, and records efficiently. Scheduled and coordinated meetings, events, and staff appointments. Drafted reports, correspondence, and presentations. Handled customer inquiries, emails, and office communications. Assisted with financial administration, including invoice preparation and expense tracking. Receptionist, Living Word International School December 2019 – November 2020 Aba, Abia State • • • Input raw data into company systems with high accuracy. Verified and validated data entries while ensuring confidentiality. Updated existing records and transcribed data between formats. • Performed basic data organization and data-cleaning tasks. Secretary, Kentoskiny Properties LTD January 2018 – September 2020 Port Harcourt, Rivers State • • • • • Managed schedules, appointments, and meeting coordination. Organized and maintained files, records, and reports. Handled phone calls, emails, and external communications. Assisted with invoicing, expense tracking, and data entry tasks. Ensured a well-organized office environment and sufficient supply management. EDUCATION: Higher National Diploma (HND) in Accounting, Temple Gate Polytechnic, Aba, Abia State, Nigeria |2022| CGPA 2.95 CERTIFICATION AND TRAINING: • IT Support – Digital Witch Community (2025) • HR & Customer Relationship Management, Project Management – IIPSM (2024) • National Youth Service Corps (NYSC) Certificate (2024) • Red Cross Society, NYSC (2024) AWARDS & RECOGNITIONS: • Best Well-Behaved Student of the Year (2021) • Outstanding Director of Socials, Student Union Government (2020) REFERRALS On request