Nkiruka George Umerah

NKIRUKA GEORGE-UMERAH FAITH 43 Baderinwa Alabi street, Marwa, Lekki Phase- ♦-PROFILE Strategic and result oriented professional commanding more than 10 years of dynamic advocacy, consulting and management success across various areas in the health sector. Quality-oriented and solution-driven personnel delivering a record of consistent achievement in improving processes, implementing best practice, driving growth, controlling cost and optimizing efficiency. Adept at assessing quality healthcare requirements and defining and implementing quality strategies. A multicultural leader with great interpersonal skills, working excellently with professionals across all sectors, levels and backgrounds. Demonstrates strong leadership, communication, alliance-building, problem-solving and decisionmaking abilities. Fluent in English. AREAS OF EXCELLENCE Quality Management Systems ♦ Health care auditing ♦ Internal auditing ♦ Change management ♦ Business process re-engineering ♦ Relationship management ♦ Team management ♦ Project management ♦ Needs assessment ♦ Time management ♦ Negotiation skills ♦Strategic thinking ♦Risk Management ♦Compliance EXPERIENCE BRIDGE CLINIC September 2018- present Quality Manager In defining, implementing and assuring Bridge Clinic’s Quality management systems, I have worked to ensure strict compliance with ISO standards across the entire organization. Manage quality policies, re-designed processes to fit customer-centricity goals, programs and practices to assure the business of the highest quality standards and values to all stakeholders. Evaluation of Strategic objectives and Quality policy Documentation control Business process re-engineering Strategic internal auditing Project management Compliance Patient safety management THEBE WELLNESS SERVICES July 2015- August 2018 Health Services Manager Head Medical Unit Nigeria Transitioned to the General Manager in the organization to manage strategic core areas within the business which included Claims office, administration, Human Resources, Customer service, Healthcare auditing and Chronic disease risk management. Managed the medical unit in the country office as well as define terms of reference for Case management, service provider management and Public health education. Disease management Hospital authorizations and case management Other authorizations and query management Service provider management Climate intelligence Health care Auditing and Quality management Claims processing and auditing Preventive medicine and Education NHS SOUTH LONDON COMMISSIONING SUPPORTING UNIT May 2014- December 2015 Patient in Control Advisory group (Committee member) Ensure that the views, experience and expertise of patients, carers and health professional shapes and informs the work of commissioning of services in the unit. Ensure that the services commissioned is accountable to the needs and priorities of patients and cares at all times. LUTON CCG, LUTON February 2014- September, 2014 Patient Involvement Panel Member (Community services) Critically evaluate the current services in Luton and deliberate on issues and ways to solve them. Agree on resonating similar issues and draft questions for bidders to respond to. Critically appraise responses submitted by each bidder without prejudice. Score bidders based on submitted responses to questions asked. NURSE PLUS UK, LONDON May 2014- December 2015 Health care Assistant Assist service users in personal care and hygiene; feeding and moving. Safeguard service users to avoid harm and injury. HEALTH WATCH LUTON November 2014- January 2015 Volunteer/Health Champion Assist in developing programmes and projects that empower people on decisions regarding their health and lifestyle choices. Assist in developing guidelines that evaluate services both current and proposed services. Assist generally at events and educate people via surveys or visiting services. HEALING STRIPES HOSPITAL, LAGOS May 2013- September 2013 Staff Nurse To communicate and liaise with Doctors, to provide good care and effective treatment of patients. Ensure the rights, confidentiality and privacy of the patient are protected at all times. To manage the procedural area and ensure quality standards are maintained. THE BRIDGE CLINIC, LAGOS September 2011 - February 2013 Clinic Support Nurse/Quality Assurance Nurse/Fertility Nurse To counsel and provide patients with support required throughout their treatment. To input data and update information on the client database. To manage stock usage and prepare the monthly stock report. To prepare weekly activity log and report. To counsel and provide patients with support required throughout their treatment. Members who are scheduled on treatment cycles for fertility treatments are counselled and support are given as needs be throughout their treatments via phone calls, visits; teaching sessions etc. Member database system is updated regularly with information regarding their fertility progress and kept with high-level confidentiality per clients. Stock and consumables recorded weekly are updated and managed Reports are submitted weekly for clientele visits and progress as well as pregnancy rates are recorded as well as pregnancy rates which are also recorded; weekly evaluations and follow up visits on failed pregnancies. ADVANCED VIDEOSCOPIC LAPAROSCOPIC SURGERY CENTER, LAGOS January 2011-August 2011 Staff Nurse/Theatre assistant. Care for patients with major and minor surgeries (minimally invasive surgeries and laparoscopic surgeries). Care for patients with minor ailments. LIVE WELL INITIATIVE, LAGOS March 2011- Present Volunteer Health Educator/Trainer Community health /women empowerment training. Basic life support trainer/co-facilitator. General health educator. CERTIFICATIONS QUALITY MANAGER INTERNAL AUDITOR Quality Austria -2019 IQNET ISO 9001 Internal Auditor IQNET -2019 ARBITRATOR Nigerian Institute of Chartered Arbitrators 2018 REGISTERED NURSE Nursing and Midwifery Council 2011 EDUCATION University of Bedfordshire, United Kingdom MSc Public Health - Ladoke Akintola University of Technology, Ogbomosho. Post Graduate Diploma in Social Work 02/11-09/12 Lagos State University Teaching Hospital, Idi-Araba, Lagos.10/07-01/11 Registered Nurse Certificate State Junior and Senior High school, Ipaja, Lagos state. 01/99-05/04 Senior Secondary School Certificate (SSCE) equivalent to GCSE in the U.K Grades 9(A-C grades) including Maths and English. References: Available on request