Nkiru Okerulu

I am a detail-oriented Customer Support Specialist with two years of experience delivering exceptional service across multiple channels.

I am a self-driven and highly organized professional who collaborates effectively with others and is committed to delivering high-quality results in every responsibility I take on.

Proven track record of resolving customer inquiries efficiently while maintaining high satisfaction ratings. I am skilled in CRM systems, ticketing platforms, and remote collaboration tools. Strong communicator with the ability to build rapport and de-escalate challenging situations.

Some of my key skills include:

• Excellent verbal and written communication

• Active listening and empathy

• Conflict resolution and de-escalation

• Technical troubleshooting and product education

• Time management and multitasking

• CRM tools( HubSpot, Zendesk etc) and ticketing systems

• Attention to details and accurate documentation