Nkemdilim Comfort Chukwuka

CHUKWUKA NKEMDILIM COMFORT VIRTUAL ASSISTANT --Abuja, Nigeria LinkedIn.com/in/comfortchukwuka-va PROFESSIONAL SUMMARY Enthusiastic and highly organized Virtual Assistant with over 3 years of experience providing administrative, customer service, and digital support to clients remotely and onsite. Proven ability to manage tools, streamline workflows, and maintain a high standard of professionalism. Passionate about mentorship, training, and equipping others with digital skills for success. Eager to contribute to impactful teams with strong communication, tech-savviness, and detail-oriented support. SKILLS ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ Google Workspace & Microsoft Office Time Management & Prioritization Calendar & Email Management Communication & Client Support CRM Tools (Trello, ClickUp) Research & Vendor Sourcing Social Media Management Workflow Optimization Training & Coaching Administrative Support PROFESSIONAL EXPERIENCE Virtual Assistant ISwipe Technology Company | Remote Mar 2025 - Present ●​ Delivered client support through vendor research, admin assistance, and content planning. ●​ Increased social media engagement by implementing targeted Instagram and Facebook strategies. ●​ Managed executive calendars, emails, and reminders to ensure time efficiency. ●​ Created resource templates and checklists to streamline client processes. ●​ Conducted market research and vendor sourcing tailored to project needs. Assistant Production Manager ACC Cotton Wool Company | Abuja Jan 2023 - Feb 2025 ●​ Coordinated schedules, tracked inventory, and supported supplier relationships. ●​ Maintained accurate records and optimized internal production workflows. ●​ Assisted onboarding of staff through guides on material handling and reporting. Customer Service Representative Access Bank Plc | Lagos Sept 2019 - Apr 2022 ●​ Handled customer complaints and digital banking queries with empathy and efficiency. ●​ Trained clients on digital tools and improved satisfaction scores. ●​ Mentored junior staff and introduced step by step resolutions for card/ATM issues. EDUCATION Higher National Diploma (HND), Federal Polytechnic, Oko 2017 CERTIFICATIONS Virtual Assistant Certification Dexa Academy, 2025 Certified Customer Service Professional, 2019 Cisco Networking & Digital Marketing, 2017 ACHIEVEMENTS & VOLUNTEER EXPERIENCE Mentored junior team members at Access Bank to enhance digital support delivery Developed training resources for new staff at ACC Cotton Wool Facilitated a VA community workshop on digital tools and client communication