Nkem Joy

NKEM JOY KELECHI | EXECUTIVE ASSISTANT | CUSTOMER SUPPORT |-| PORT-HARCOURT, RIVERS STATE. NIGERIA |- Summary Results driven individual with great organizational and interpersonal skills, with experience in site engineering, customer service, administrative experience, who works well with team members to help achieve team goals and to strive for excellence in all positions and circumstances. Proficient in IT tools and software. Proven ability to adapt and excel in diverse environments. Work Experience Executive Assistant, Boston Trading Co. (June 2023 – October 2024) ●​ Made updates and data entry using Excel ●​ Research and update website content. ●​ Conduct market research on coins. ●​ Provide administrative support ●​ Made use of calendly to schedule appointments for the CEO. Virtual Assistant/ Customer Support Digital Witch (January 2023 - April 2024) ●​ Provide comprehensive administrative support to entrepreneurs and small business owners. ●​ Accurately entered information into databases and software systems. ●​ Made use of Zendesk and intercom to relate with customers and settle issues. Amazing Homez Concept, Port-harcourt (Site Engineer-) ●​ Ensuring the fishing of all construction projects. ●​ Formulate reports concerning work progress, costs and scheduling. ●​ Assist in monitoring and controlling of projects through administrative direction of on-site foremen to ensure the project is completed on schedule and within budget. ●​ Work with superintendents and foremen to plan, organize and direct activities concerned with construction projects. Aba North Local Government Area. (Office Assistant. 2013 – 2015) ●​ Assist in organizing contractors, including carpenters, electricians,plumbers, and painters to carryout building tasks. ●​ Assist in site inspection works. ●​ Assist in supervising sub-contractors and staff. ●​ Oversee day today operations of facility. Education ●​ Higher National Diploma (HND) (2014 - 2016) Civil Engineering, Federal Polytechnic Nekede, Owerri, Imo State. ●​ National Diploma (ND) (2010 – 2012) Civil Engineering, Federal Polytechnic Nekede, Owerri, Imo state. Training: On Demand IT Skill Customer Relationship Management Tools ●​ Pipedrive ●​ Zoho CRM ●​ Hubspot CRM ●​ Salesforce Communication Tools ●​ Email ●​ Outlook ●​ Zendesk ●​ Freshdesk ●​ Intercom ●​ LiveChat ●​ Microsoft Teams ●​ Google Meet ●​ Zoom ●​ Aircall ●​ Dial pad ●​ Airtable ●​ RingCentral Lead Generation Tools ●​ LinkedIn Sales Navigator ●​ ZoomInfo ●​ Apollo ●​ Lemlist Task Management Tools ●​ Google Calendar ●​ Slack ●​ Notion ●​ Asana ●​ Trello ●​ Zapier ●​ Monday.com ●​ Clickup Video Messaging Tools ●​ Loom ●​ Vimeo ●​ Veedio.io Scheduling Tools ●​ Google Calendar ●​ Calendly ●​ Acuity Scheduling Achievements ●​ Consistently met and exceeded monthly targets, driving significant sales growth. ●​ Built relationships with key decision-makers, scheduling meetings and demos with potential clients