Nkeiruka Ihunwo

NKEIRUKA IHUNWO Port Harcourt, Rivers State.Nigeria e-mail: ihunwonkiru @gmail.com phone number: - PROFESSIONAL SUMMARY: I am a highly motivated and skilled customer support specialist with over 2 years of experience in the Customer Support/Service field, seeking a challenging position that leverages my strong critical thinking, communication, and problem-solving skills. SKILLS:  Excellent communication skills, Fluent in English language both verbally and in writing.  Attention to details and Excellent organizational skills. Easily Adapts to frequent changes and quick to learn new processes and systems.        Highly empathetic with good phone etiquette. Strong ability to work independently as well as collaboratively in a team. Strong organizational and multitasking abilities. Proficiency in computer applications such as Microsoft Office Suite,google suite and CRM tools. Strong analytical and problem-solving skills. High level of accountability, following through on commitments and delivering work on time. PROFESSIONAL EXPERIENCE: Administrative/Front desk personnel - Jofix International School,Port Harcourt Rivers State.    Maintain a high degree of empathy in dealing with customers, resolving difficulties quickly and effectively. Providing information about school procedures ,programmes and events to visitors and prospective clients. Support various administrative task such as filing ,copying and organizing documents, maintaining school record and handling paper work as needed, coordinatinng meetings and handling correspondence.    Scheduling appointment and meetings for clients and other staff members.Managing appointments and bookings,Handling emails and giving quick response. Supporting customers with inquiries, complaints, and requests, following up and escalating complaints to appropriate staff members where necessary for exceptional customer satisfaction. supporting general school operations,collaborating with other staff members to ensure smooth running of the school. Medical Laboratory Biochemistry Technologist, Antilol Medical Laboratory Diagnostic, Port Harcourt, Rivers State, April 2017September 2021     Conducted laboratory tests, procedures, experiments, and analyses based on standard operating procedures, ensuring accuracy and precision of results. Prepared and maintained laboratory equipment and instruments, ensuring proper functioning and adherence to safety regulations. Managed inventory and stocked supplies to maintain an optional level of materials necessary for laboratory operations. Collaborated with medical laboratory technologists and other healthcare professionals to provide accurate and timely test results for patient diagnoses and treatment. ACADEMIC QUALIFICATION:    Bachelor of Science in Biochemistry, University of Port Harcourt, Nigeria. September 2006- March 2011. Post graduate diploma in Education National Teachers' institute, Kaduna, Nigeria. March2017- February 2018. Master of Education in Education Management, Rivers State University, Nigeria (in view). CERTIFICATION ; Digital Witch Community(Remote) Trained on-Demand IT skills      4TH MAY -13TH June Knowledge management software ; Google suite and drop box Communication tools; Microsoft teams,Loom and Slack CRM TOOLS; Fresh desk,Hubspot and Intercorm Appointment Scheduling Tool ; Calendly,picktime,Acuity and Google calender Lead generations tools; Apollo, and lemlist and customer support services