Nkechinyere Chinemeze

CHINEMEZE NKECHINYERE CHINONSO Lagos, Nigeria EDUCATION Abia State University Uturu, Nigeria Bachelor of Arts, Mass Communications CGPA: 3.51 CERTIFICATIONS Virtual Assistant ALX AFRICA - Obtained July 5, 2024 In-Demand IT Skills Training [DWSC15537] 0btained December 18 2025 TECHNICAL PROFICIENCIES • Google workspace • Zapier • Slack • Click up • Monday.com • Airbnb • Canva • Booking.com • Zoom • Microsoft Teams PROFESSIONAL EXPERIENCE Virtual Assistant February 2025 - September 2025 ● Ensured email correspondence by drafting, scheduling, sending and responding to emails. the CEO’s calendars, appointments and schedules. ● Coordinated events, meetings and appointments between clients and Customers to ensure prompt resolution of issues and fostering stronger relationships. ● Managed Client’s communication, follow-ups and status updates up to dates. ● Ensured the CEO’s calendars, appointments and schedules were timely updated Customer Service Representative (CSR) August 2024 - January 2025 • Assisted customers of the client with questions and concerns in addition to technical issues they come across while navigating the website/database. • Required to recognize where problems existed and determine the cause of the problem. • Efficient solving problems effectively and using appropriate information to determine solutions. Remote Customer Support Representative - Bright Solutions Inc. | Jan 2023 - August 2024 · Handle 50+ inbound customer calls daily regarding product inquiries, billing issues, and technical support. · Achieve and maintain a 95% customer satisfaction rating based on post-call surveys. · Document all customer interactions accurately in Zendesk, ensuring clear and actionable notes for follow-up. · Escalate complex cases to appropriate departments while maintaining customer communication throughout the process. · Participate in weekly team training focused on empathy, active listening, and service efficiency.