Nkechinyere Chinasa Chukwu

Nkechinyere Chinasa Chukwu Plot 489 Rafiu Ajibade, Olowora Lagos, Nigeria. - | - Objective I am seeking a role which allows me to continue learning and perfecting my skills as I provide high-quality work, and encourages me to flourish in my area of interest. Work Experience Polaris Bank Limited November, 2024 - Till Date Customer Experience Manager Answered first level incoming customer supports enquiries via calls in a friendly and professional manner with an increased customer satisfaction rating of over 75%. Ensured accurate log of all engagements with the use of sophisticated CRM software. Escalated customers' complaints to the appropriate unit for fast, and proper resolution. Versatile knowledge of company products and services in order to meet customers' needs and answer enquiries accurately. Proper follow up on resolutions. Tosh Coconuts Limited July, 2023 - July, 2024 Customer Support manager Added 15% increase in sales through new client engagement. Enforced current client retention strategies thus improving the overall client experience. Accurate Daily Record keeping of Sales and production updates. Swift Resolution of Customers' complaints. Fait Heroic Centre May, 2022 - February, 2023 Web developer Personally responsible for the creation of unique, responsive and attractive Econmerce websites using platforms suchs as WordPress and shopify. Redesigned and upgraded websites to suit the changing needs of the company and to improve usability of websites by visitors and potential customers. TFP Shop March, 2020 - April, 2021 Digital Marketer Increased sales by implementing effective email marketing campaigns using CRM tools sucha s Getresponse and Hubspot. By leveraging these tools, I optimised customer engagement, drove conversions and ultimately increased revenue for the business. Education Federal University of Technology Akure 2015 to 2021 Food Science and Technology/ B.Tech Assumption Model Secondary Technical School NECO Skills Time Management skill Writing and proof reading Microsoft proficiency Design (Canva) Problem-solving Research skill Communication skill 2007 to 2013 Fast Typing Active Listening Publications Production of Orange and Apple composite Jam enriched with Date Powder Discovered effective way to introduce Dates in Jam production as a replacement for artificial sweeteners in Jam making. Languages English Language Igbo Language Reference Adedeji Adelodun - The Federal University of Technology, Akure, Nigeria Associate Professor, Dept. of Marine Science & Technology-- Jadesola Shawana - Tosh Coconuts Limited Business Director--