Nkechi Zita Ejikeme

ZITA EJIKEME-| -| Cocoa Villa Estate Amawbia, Akwa, Amawbia, Anambra 420108 Nationality: Nigerian | LinkedIn: https://www.linkedin.com/in/nkechi-ejikeme- https://www.canva.com/design/DAFsTY6DdMg/0m7AAUCmWG7aKrsnujuK8Q/edit | https://www.upwork.com/freelancers/~013c12738c62c9b499 | https://www.canva.com/design /DAFi_LoZeZw/5PVsens-MxX4ECBu0humYg/edit PROFESSIONAL SUMMARY Customer-focused professional with a track record of success in responding to customers' needs in accordance with procedures. An assertive yet polite individual with special talents in customer acquisition and retention business. In-depth knowledge of CRM tools. WORK HISTORY Jul 2023 - Aug 2023 Sales and Customer Support Representative Wellnite - UPWORK/FREELANCING , US ● Maintained anup-to-date database of customer information by routinely reviewing and inputting data on Airtable ● Acquired leads from Zocdoc, Psychology Today, Direct Insurance referrals, and Google search. ● Supported customers through live chats using Openphone software ● Made 20+ Outbound calls, received 20+ Inbound calls using Openphone and responded to 50+ emails per shift. ● Worked with the billing department to resolve customer insurance coverage and plan. ● Assisted clients with their bookings to meet the specific therapist/provider ● Confirmed member's registration on the company site ● Booked a slot for clients using Acuity scheduling. ● Verified insurance using Pverify. ● Comfortable speaking with clients on the phone and explaining explicitly our services and subscriptions. ● Maintained good communication with teams using Slack. Apr 2023 - Aug 2023 Customer Service Representative Miniso Japan Owerri, Nigeria Owerri, Imo State ● I handled customer complaints, providing appropriate solutions to guarantee positive outcomes. ● I conducted sales using the Company CRM. ● Created awareness of product knowledge to customers which helped increase sales ● Guided my team as a supervisor in meeting up with our monthly targets. ● I ensured customer satisfaction and their expectations were met. ● Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information. SKILLS ● ● ● ● ● ● ● ● Customer service Telephone customer support Complaint handling Strategic negotiation Purchase Order (PO) verification Advanced product knowledge Lead management Brand awareness and representation ● ● ● ● ● ● ● LiveAgent Payment processing Customer retention Customer care Data verification procedures CRM implementation Microsoft Office Suite EDUCATION Nov 2013 - Oct 2018 Bachelor of Science: Forestry and Wildlife Technology Federal University Of Technology Owerri,Imo State | Owerri, Imo State | Second Class upper LANGUAGES English Advanced