Nkechi Simpson

Nkechi Simpson Profile I am a dedicated individual with over ten (10) years of experience who employs transferrable skills gained from my high school diploma education. Eager to apply and demonstrate my potential and obtain valuable experience to transition into a team lead or managerial role. Personal details Name Nkechi Simpson Email address-Phone number + 1 - Address Spanish Town P.O., St. Catherine Jamaica Gender Female Nationality Jamaican Skills Proven experience in supervisory management and possess a wide range of skills including proficiency in CRM systems, project management, Microsoft 365, and Google Suite. Known for excellent communication and planning skills, as well as the ability to learn quickly, which would help to scale operations in any given company. Employment Care Companion - Remote Nov 2022 - Present Care Solace, California, USA Developing treatment plans for 70-plus clients via healthcare providers Handling 1000-plus weekly calls, SMS, and emails Maintaining a 95% success rate with mental help processes for patients Providing emotional support and reassurance to patients and their families Educating K-12 grade kids and families about mental health processes Customer Service Representative Jan 2021 - Apr 2021 Happy Customers, Kingston, Jamaica Handled 200-plus inbound calls, live chats and emails daily Maintained a 90% monthly KPI rating contributing to the team's goals Upsold and made recommendations about other products and services Administrative Assistance Minimized escalations by 10% monthly using effective support strategies Appointment Setting Netted 80% conversion rate monthly through sales follow-ups BPO Call Center Cold Calling Operations Supervisor May 2019 - Jul 2019 Super's Spicy Doubles, Kingston, Jamaica Created financial and operational targets for the business resulting in a 30% revenue increase in monthly Counseling Implemented strategies for effectively dispatching 20-plus orders daily Customer Service Built relationships with stakeholders, including customers and suppliers Data Entry Oversaw all aspects of the business, including sales, marketing, finance, HR, and operations Executed day-to-day operations and supervised six (6) team members Emails Escalations Wholesale Store Manager Dec 2018 - May 2019 E&M Cheapside, Kingston, Jamaica Built business strategies to expand store traffic and optimize profitability Fraud Reduction Met monthly 30% sales goals by training and providing feedback to staff Google Suite Retained a monthly customer satisfaction rating of approximately 95% Gorgias Completed store administration and ensure compliance with procedures Information Technology Managed a 100-plus count of food inventory and two (2) storerooms Live Chat Microsoft 365 Hostess Supervisor/Server Sep 2018 - Nov 2018 Earth Style Restaurant, Kingston, Jamaica Resolved guest complaints achieving a 90% client rating monthly Negotiation Processed daily 50-plus point-of-sale payments and cash payments Phone Support Operated management software daily for over 50-plus reservations Project Management Trained new employees on restaurant best practices and responsibilities Quality Assurance QuickBooks Retention Managed table assignments to maximize guest comfort Assistant Teacher Sep 2015 - Mar 2016 Carron Hall Primary School, St. Mary, Jamaica Promoted a growth mindset among students to increase averages by 30% Sales Invigilated end-of-term examinations, practicals, and unit tests Supervisory Management Helped with 25 plus weekly lessons/unit plans according to the curriculum Teaching & Training Technical Support Troubleshooting Maintained accurate records of student's academic and social progress Worked with small groups of students to enhance the learning process Education Workflows Zendesk Languages High School Diploma Sep 1997 - Jun 2001 Jose Marti Technical High, St. Catherine, Jamaica Passes in the Caribbean Examinations Council (CXC) CSEC exams Certificates English Level C2 Introduction to Counselling - University of the West Indies Eastern Open Campus Jun 2012 Management of Early Childhood - University Of The West Indies Eastern Open Campus Jun 2011 Jun 2008 Empathy Counselling & Psychology - University of The West Indies Eastern Open Campus Problem-Solving Early Childhood Level 1 - Garmex Academy Sep 2006 Mediation - Dispute Resolution Foundation Aug 2006 Qualities Active Listening Clear Communication