CONTACT
-
NKECHI NWACHUKWU
CUSTOMER SERVICE SPECIALIST
-https://shorturl.at/OZE0E
Lagos, Nigeria
STRENGTHS
CUSTOMER SUPPORT EXPERT
Delivered outstanding
customer service in a fastpaced call center, improving
customer satisfaction ratings
by 20%.
EFFECTIVE COMMUNICATOR
Frequently lauded for clear and
concise communication with
customers, team members and
stakeholders which greatly
increased understanding and
led to better results.
TEAMWORK ORIENTED
Facilitated open
communication and resolving
conflicts which enhanced team
efficiency, leading to an
increase in team productivity.
EDUCATION
UNIVERSITY OF BENIN, EDO STATE
PROFILE
Results-driven and customer-focused professional with 4 years of
experience in customer service. Proven ability to resolve customer issues
efficiently, improve satisfaction, and contribute to overall team success.
Skilled in handling high-volume inquiries, providing solutions, and
maintaining positive relationships. Adept at utilizing various customer
service tools and systems.
PROFESSIONAL EXPERIENCE
PRIME INTERNATIONAL CONSULTING
Customer Service Agent
FEB 2025 - PRESENT
Provide prompt and courteous assistance to customers via phone,
email, and live chat, addressing inquiries, processing orders, and
resolving complaints.
Collaborate with the technical support team to resolve complex
issues, ensuring timely and effective solutions.
Maintain a positive and empathetic attitude toward customers.
Utilise contact center interaction software (Five9) to manage
customer interactions, track issues, and generate reports.
Document accurate records of customer interactions.
MULTICHOICE NIGERIA
Customer Service Representative
FEB 2021 - JAN 2025
Managed a high volume of inbound customer inquiries,
providing information about products and services, and assisting
with returns, exchanges, and refunds.
Documented customer interactions and feedback in CRM
systems, ensuring detailed records for future reference.
Handled customer complaints and escalated complex issues to
senior staff and business desk, ensuring swift resolution and
customer retention.
Upsold additional services and products to retain existing
customers and develop repeat business.
Bachelor of ACCOUNTING
EDU. {March 2023}
CERTIFICATION
SKILLS
Customer Support
Active listening
Certification in Customer
Data Entry and Reporting
Relationship Management
CRM Software (e.g., Salesforce, Zendesk, Genesys cloud, Five9)
(CRM)
Multitasking and Time Management
Customer Service Mastery:
Microsoft Office Suite (Word, Excel, PowerPoint)
Delight Every Customer
Problem Solving and complaint resolution
Communication Skills (Written & Verbal)
