Nkechi Lilian Uttah

NKECHINYERE LILIAN UTTAH 15 Benson Otti Street, Off NDDC Road, Rumuolumeni, Port Harcourt, Rivers State PROFESSIONAL SUMMARY Detail-oriented Surveying and Geoinformatics graduate with a strong foundation in GIS, land surveying, remote sensing, and IT support. Adept at utilizing project management tools such as Asana, Monday.com, and Trello to streamline workflows and enhance team collaboration. Experienced in appointment scheduling, CRM systems like HubSpot, Zendesk, and Freshdesk, and providing virtual assistance to clients across various industries. Eager to leverage my technical expertise and organizational skills in a dynamic virtual assistant role. EDUCATION • Higher National Diploma in Surveying and Geoinformatics Federal Polytechnic Nekede, Owerri 2012 • National Diploma in Surveying and Geoinformatics Federal Polytechnic Owerri, Imo State 2009 • West African Senior School Certificate Queens Secondary School, Enugu 2003 CERTIFICATIONS • Digital Witch Support Certificate (2025) • National Youth Service Corps (NYSC) Certificate (2013) TECHNICAL SKILLS • Project Management Tools: Asana, Monday.com, Trello – proficient in task delegation, timeline creation, and team collaboration • Appointment Scheduling: Calendly – skilled in managing appointments and coordinating schedules • CRM Systems: HubSpot, Zendesk, Freshdesk – experienced in customer relationship management and support ticketing • Geospatial Technologies: ArcGIS, QGIS, AutoCAD – advanced skills in mapping, data analysis, and GIS automation • Surveying Equipment: GPS, Total Station, Theodolite – hands-on experience in field data collection and analysis • IT Support: Hardware troubleshooting, software installation, and technical support • Communication Tools: Zoom, Slack – proficient in virtual meetings and team communication • Time Management: Google Calendar, Toggl – effective scheduling and time trackingReddit PROFESSIONAL EXPERIENCE IT Support Technician (Part-time) Digital Witch Support Community 2024 – Present • Provide technical support for hardware, software, and network issues • Conduct user training sessions to enhance technical proficiency • Manage support ticketing systems to resolve IT-related queries efficientlyYesAssistant LLC+12profitfrominternet.com+12Page One Formula+12 Surveying Assistant (Intern) DProvidence Investment MCS Limited, Ogui Road, Enugu 2012 – 2013 • Conducted field surveys using GPS and Total Station for land mapping • Processed survey data using AutoCAD Civil 3D and ArcGIS • Assisted in generating topographic maps and spatial analysisprofitfrominternet.com+4virtualassistantempowerment.com+4MyOutDesk+4 PROJECTS IT Help Desk Automation • Implemented automated ticketing system to streamline customer support processes • Reduced response time and improved customer satisfaction ADDITIONAL INFORMATION • Languages: English (Fluent) • Interests: Tech Blogging, Database Management REFERENCES Available upon request