Nkechi Gift Juwe

Nkechi Gift Juwe Abuja, Federal Capital Territory •-• linkedin.com/in/nkechi-juwe IT Support, Sales, Operations, and Customer Service Professional Customer Support Associate with excellent communication, keen attention to detail, and empathy. Resolves 200+ requests monthly with a 95% satisfaction rate. Proactive with strong ownership, a passion for user experiences, and skills in multitasking and time management. Experienced with CRM tools and equipped with a reliable laptop and internet. WORK EXPERIENCE Digital Witch Support Community Remote • 02/2024 - Present IT Support • Enhanced client interfacing and communication for 10+ clients through effective use of Slack and Microsoft Teams, improving response times by 30% and achieving a 95% satisfaction rate. • Streamlined calendar and email management for 5+ executives, coordinating 80+ meetings monthly and preparing 100+ documents with 99% accuracy using Outlook, Google Calendar, and project management tools like Asana and Trello. • Coordinated 20+ travel arrangements and supported digital marketing with 15+ newsletters and social media posts using HubSpot CRM and ClickUp, boosting online engagement by 25 . Proficient in CRM tools (e.g., Zendesk, Freshdesk), project management (e.g., Monday.com, Jira), and lead generation (e.g., Apollo). Kirby Company On-site • 03/2023 - 12/2023 Lead Generator/Sales Executive • Improved pitching techniques by 80% , boosting revenue and team performance significantly. • Achieved Sales 7 in a day resulting in 25 Sales in a month • Resolved over 50 technical issues with a 90% satisfaction rate, exceeding sales targets by 20% and closing 25 deals while enhancing team performance by 30% through mentorship. • Boosted Kirby brand visibility to prospective members, converting leads into future members and establishing a strong foundation for member retention. • Maintained a 99% accuracy rate in processing orders, returns, and exchanges, and achieved 100% data accuracy in managing customer data and installations. Chilkied Security and Dog Farms Hybrid • 01/2022 - 02/2023 Virtual Assistant/Data Entry • Delivered new strategy of training every 2nd week resulting in better staff performance and retention • Provided top-tier personal support and project coordination, achieving a 95% client satisfaction rate. • Managed calendars, email correspondence, and travel, boosted punctuality by 30% and email response times by 50%. 08/2020 - 09/2022 Sweet Experience Restaurant Customer Service Manager • Successfully managed customer service staff, increasing customer satisfaction by 25%, reducing complaints by 30%, and boosting staff engagement and Customer retention by 20%. • Ensured high-quality service, achieving a 95% customer satisfaction rate, a 60% increase in repeat business, and a 30% rise in sales. • Improved feedback implementation by conducting a survey, enhancing customer loyalty by 25%, positive word-of-mouth by 20%, and overall service efficiency by 20%. Love to The World Inc 07/2016 - 04/2018 Personal Assistant, Admin • Enhanced senior management's schedule efficiency by 30%, streamlined travel arrangements by 25%, and improved meeting preparation by 20%. • Reduced response time by 40% and increased communication accuracy by 35% through effective management of mail, emails, and phone calls. • Achieved 98% accuracy in data entry and bookkeeping, improved supply and inventory efficiency by 25%, and effectively coordinated events and meetings. Rheytrak Vehicle Tracking and Recovery On-site • 11/2015 - 04/2016 Customer Service Representative • Achieved a 95% customer satisfaction rate by resolving inquiries and issues via phone, email, or chat. • Increased new user activation 25% by redesigning product onboarding flow. • Maintained a 99% accuracy rate in processing orders, returns, and exchanges, and achieved 100% data accuracy in managing customer data and installations. EDUCATION Bachelor of Science in Biochemistry University of Port Harcourt Port Harcourt CERTIFICATIONS Customer Success Strategy Management 07/2024 - 07/2025 CustomerSuccessU.org Customer Success Advanced Concept 07/2024 - 07/2025 CustomerSuccessU.org SKILLS Apollo, Appointment Setting, Asana, Attention to Detail, ClickUp, Cold Calling, Communication, CRM Software, Customer Service, Data Entry, Empathy, Excellent Writing and Speaking, Freshdesk, HubSpot CRM, IT Support, Jira, Lead Generation, Microsoft Office, Monday.com, Multitasking, Operations, Phone Etiquette, Phone Manner, Proactive, Problem Solving, Sales, Skilled Multi-tasker, Time Management, Travel Arrangements, Trello, Zendesk