Nkechi Georgina Chugbo

NKECHI GEORGINA CHUGBO Lagos Nigeria| - |- SUMMARY I am a dedicated and results-driven Customer Service Representative and Virtual Assistant(Customer Service) with 5 years of experience in delivering excellent service and support. My focus is on helping customers resolve their issues efficiently and effectively while ensuring a positive experience. I am adept in using Customer Relations Manager tools e.g zandesk and virtual assistant tools such as Trello and Asana. Throughout my career, I have consistently achieved high customers satisfactory ratings and provided valuable administrative support that maximizes business output and efficiency. WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE |Intels Nigeria Limited | 06/2007 - 03/2012 Work closely with sales, marketing, and technical support teams to provide comprehensive customer service and Follow company policies, procedures, and standards to ensure consistent and reliable customer service. Conduct follow-up communications to ensure issues are resolved and customers are satisfied and Provide basic troubleshooting and technical support for product or service issues. Assist customers with placing orders, processing payments, and managing returns or exchanges and Offer detailed information about products and services, including usage instructions, specifications, and pricing. Address and resolve customer complaints efficiently, aiming to achieve customer satisfaction and Respond promptly to customer inquiries via phone, email, chat, or in person. Maintained company policies, procedures, and standards to ensure consistent and reliable customer service. Provided basic troubleshooting and technical support for product or service issues. VIRTUAL ASSISTANT(Customer Service) | Intels Nigeria Limited | 06/2007 - 03/2012 Work closely with clients to manage appointments, schedules and travel arrangements in order to ensure efficient time management. Make sure to follow-up with team members to ensure tasks are completed to the client's satisfaction. Support sales and marketing teams by handling email campaigns, social media management, and lead generation tasks. Manage and organize documents, files, and records to ensure easy accessibility and efficient workflow. Offer detailed information about products and services, including usage instructions, specifications, and pricing. SKILLS Adept with productivity tools (such as Trello & Asana). Good calendar and email management. High attention to detail. Good communication. Excellent time management. Adept with CRM tools (such as HubSpot & Zencare). Problem Solving. Patience. Empathy. Active Listening. Adept in Microsoft Office Suite(outlook, Excel, word, PowerPoint and One Note). EDUCATION Rivers State University of Science | Bachelor of Technology | Computer Engineering | 01/2007