Nkechi Bridget Ihuoma

IHUOMA NKECHI BRIDGET JUNIOR CLOUD SECURITY/DEVOPS ENGINEER |TECHNICAL SUPPORT/Linkedin: https://www.linkedin.com/in/nkechi-ihuoma-bridget PROFESSIONAL SUMMARY • Results-driven Cloud Security/DevOps engineer with a proven track record in backend and infrastructure development. I thrive in dynamic environments where I can leverage cutting-edge technologies to drive operational excellence and business growth. My passion for continuous learning ensures I remain at the forefront of emerging technologies and industry best practices. With expertise spanning cloud platforms, automation, and infrastructure optimization, I deliver versatile solutions that enhance team productivity while contributing to organizational success. An MBA in International Hospitality and Tourism to bring analytical thinking and exceptional communication skills to technical support roles. PROFESSIONAL EXPERIENCE Cloud Security/ DevOps Engineer| Technical Support Digital Witch Community | Lagos, Nigeria (Remote) June- December 2025        Architected and deployed AWS cloud infrastructure with 99.9% uptime through proactive monitoring (Prometheus, Grafana, Datadog) Engineered CI/CD pipelines (GitHub Actions) that reduced deployment time by 80% and minimized rollback errors Orchestrated Docker and Kubernetes containerized solutions, improving application scalability and resource efficiency Implemented security best practices including IAM policies, VPC configurations, and firewall rules for distributed infrastructure Drove cloud cost optimization initiatives, reducing infrastructure expenses by 30% through right-sizing and efficient resource allocation Provided rapid technical support with minimal response time, ensuring uninterrupted operations for remote teams Created comprehensive technical documentation and knowledge bases, reducing recurring support tickets Key Achievements:    Zero-downtime cloud migration from on-premise infrastructure Achieved 99.9% system uptime through automated monitoring and proactive issue detection Increased release frequency through 80% faster deployment cycles Customer Support ||Ecobank Nigeria || Lagos State, Nigeria | August 2018 – August 2021       Review all account opening documentation to prevent audit and control issues Maintained 99% accuracy rate in processing complex customer account documentation and data entry implemented data validation procedures that reduced errors by 25% across the centralized account opening unit Systematically reviewed and digitized customer documentation Developed optimization recommendations that streamlined the account opening workflow, reducing processing time by 15% Created user documentation for internal systems that improved onboarding time for new team members Banking Operations Support ||Ecobank Nigeria || Lagos State, Nigeria || September 2017 - JULY 2018     Managed financial transactions with 100% accuracy, handling sensitive customer financial data Assisted with ATM troubleshooting and maintenance procedures, resolving basic technical issues Maintained detailed transaction logs and documentation for audit compliance Recognized for exceptional attention to detail in transaction processing and documentation EDUCATIONAL BACKGROUND • MBA Business Administration in International Hospitality and Tourism • Babes Boyai University Cluj Napoca, Romania (2024) • Higher National Diploma in Banking & Finance • Lagos State Polytechnic Ikorodu (2015) CERTIFICATION AND COURSES • IT Support (2025) Digital Witch Support Community • Google Professional IT Support (2025) • Cloud Security/DevOps Engineer (2025) Digital Witch Support Community TECHNICAL SKILLS Cloud & Infrastructure AWS | Terraform (IaC) | Cloud Cost Optimization DevOps & Automation CI/CD Pipelines (GitHub Actions) | Docker & Kubernetes | Bash & PowerShell Scripting Monitoring & Security Prometheus | Grafana | Datadog | IAM | VPC | Firewall Configuration | Incident Management System Administration Linux Administration | TCP/IP | DNS | Load Balancing | Backup & Disaster Recovery Version Control Established Git workflows and code review standards improving code quality and team productivity Referees …………………... Available Upon Request