Nkechi Ahanonye

NKECHI A. AHANONYE Lagos, Nigeria​ - |-| LinkedIn PROFESSIONAL SUMMARY Customer Service Specialist | Virtual Assistant | AI & Automation Enthusiast Detail-oriented administrative professional with 8+ years of experience in customer service, virtual assistance, and AI-powered solutions. Proven ability to enhance efficiency (40% workload reduction) and improve client retention (30% increase) through effective communication and automation. Skilled in CRM tools, AI-powered chatbots, workflow optimization, and business operations. Passionate about leveraging AI and digital solutions to support business growth and improve operational efficiency. CORE COMPETENCIES ✅ Customer Relationship Management (Zoho CRM, Salesforce, HubSpot)​ ✅ Virtual Assistance & Administrative Support (Scheduling, Email & Task Management)​ ✅ Project & Task Management (ClickUp, Asana, Trello, Monday.com)​ ✅ AI & Automation Tools (Chatbots, AI-driven Customer Support, Workflow Optimization)​ ✅ Billing, Invoicing & Order Processing​ ✅ E-commerce & Digital Marketing (Shopify, Klaviyo, Airtable)​ ✅ Multi-channel Communication (Email, Chat, Phone, Social Media)​ ✅ Process Optimization & Problem-Solving​ ✅ Data Entry & Report Generation​ ✅ Remote Work Adaptability & Team Collaboration PROFESSIONAL EXPERIENCE Sales Manager | NEIGHBOURHOOD COMMUNICATIONS | 2020 – 2024 ●​ Developed and executed strategic sales initiatives, increasing revenue growth by 25%. ●​ Managed a team of 10+ sales professionals, providing training and performance coaching. ●​ Strengthened client relationships, leading to 15% repeat business growth. ●​ Spearheaded market research efforts, identifying new customer segments and opportunities. Customer Service & Administrative Assistant | NEIGHBOURHOOD COMMUNICATIONS | 2016 – 2019 ●​ Handled customer inquiries across email, chat, and phone, ensuring 95% resolution on first contact. ●​ Managed scheduling, email correspondence, and data entry, reducing admin workload by 40%. ●​ Assisted in order processing and returns, ensuring smooth transaction workflows. Administrative Manager | FRIC CONCEPT NIG. LTD | 2012 – 2016 ●​ Supervised and trained administrative personnel, ensuring productivity and compliance. ●​ Managed records, payroll processing, and HR functions, improving efficiency in employee management. ●​ Optimized office operations, reducing procurement costs by 15% through vendor negotiations. Graphic Designer & Customer Service Specialist | PROMPT ENTERPRISES LTD | 2002 – 2012 ●​ Designed marketing materials to enhance brand presence. ●​ Managed customer inquiries and order processing, ensuring on-time delivery. ●​ Handled invoicing and financial documentation with accuracy. EDUCATION B.Sc. Business Administration​ University of Lagos, Nigeria – 2014 CERTIFICATIONS ✅ AI Career Essentials (AICE) – ALX Africa​ ✅ ALX AI Starter Kits – ALX Africa​ ✅ Digital Skills – Digital Witch Support Community​ ✅ Inbound Marketing – HubSpot Academy​ ✅ Product Management – LearningwithDEXA.com​ ✅ Virtual Assistance – LearningwithDEXA.com​ ✅ IT Software & Database Management – Alison Education Company TECHNICAL SKILLS ✔ AI & Automation: Chatbots, AI-Powered Customer Support, AI-driven Workflow Optimization​ ✔ CRM Software: HubSpot, Freshdesk, Salesforce, Zendesk​ ✔ Productivity Tools: Microsoft Office (Excel, Word, PowerPoint), Google Workspace​ ✔ Project Management: Asana, Trello, ClickUp, Monday.com​ ✔ Customer Support: Multi-channel communication (Email, Chat, Phone)​ ✔ E-commerce & Digital Tools: Shopify, Klaviyo, Airtable​ ✔ Finance & Administration: Order Processing, Billing, Payroll & Bookkeeping SOFT SKILLS ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ Strong Communication (Written & Verbal)​ Problem-Solving & Critical Thinking​ Time Management & Task Prioritization​ Adaptability & Remote Work Efficiency​ Conflict Resolution & Customer Handling​ Organizational & Leadership Skills​ Attention to Detail & Accuracy​ Collaboration & Teamwork ADDITIONAL INFORMATION ✔ Open to remote and hybrid work opportunities.​ ✔ Proven ability to work independently and in dynamic team environments. MY PORTFOLIO