NKECHI JULIET AGOMOH
• Lagos, Nigeria-•- •https://www.linkedin.com/in/1997
CAREER OBJECTIVES
Entry level virtual assistant with over 4 years’ experience in handling administrative duties like organizing meetings, making phone calls, planning events and managing email accounts.
I am experienced in customer interaction processes, inquires, resolution and customer satisfaction
I am a dynamic and goal driven project manager with comprehensive knowledge of providing client-centric solutions across diverse sectors.
Achieving high career growth and professionalism through the process of continuous learning.
Looking for an opportunity to apply my project management, customer service, remote skills and grow professionally.
Seeking a multitasking and rewarding opportunity in a reputable Organization that recognizes my true potential.
SKILLS
Critical thinking and Analyses.
Persuasive Communication.
Strong intrapersonal skills.
Creativity and problem solving.
Leadership Skills.
Time management skills.
Management Tools: Slack, Asana, Trello, Microsoft Teams, Zoom, Crm, Zendesk.
Digital Communication: Email Etiquette (Advanced), Online Collaboration Tools (Advanced), Virtual Team Management (Advanced).
Office Software: Microsoft Office Suite, Google Workspace, Adobe Acrobat, QuickBooks
Operating Systems: Windows, Mac OS, iOS, Android.
Languages: English (Native), French (Basic).
WORK EXPERIENCE
Access Bank Plc 2021 – 2023
Customer Service Representative
Streamlined customer interaction processes leading to 30% increase in positive feedback.
Implemented CRM applications boosting team productivity by 35%
Solved 20+ daily customer inquiries, improving brand loyalty and customer satisfaction.
Guaranty Trust Bank 2023 until date
Transaction Service Supervisor
Review of activities in customer information services.
Effective branch management.
Monitoring of OPEX, cash advance and all ADMIN activities.
Effective cash handling.
Managed a calendar for five managers, resulting in improved time management
Prepared reports, meeting slides and scheduled meetings for Managers.
Coordinated 20+ meetings, increasing team productivity by 40%.
Categorized 100+ documents, improving information accessibility by 60%.
EDUCATION
Project Management by Goggle 2024
Virtual Assistant Certification by Alx 2024
EKITI STATE UNIVERSITY -
Bachelor of Science (SLT) Biochemistry - Second Class Upper Honors
