Njoku Nneoma Philia
Lagos, Nigeria |-|
LinkedIn: linkedin.com/in/nneoma-njoku
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Proactive and highly organized Individual with over 5 years of experience delivering remote
administrative, customer service, and operational support across healthcare, travel, and techdriven businesses. Skilled in managing digital calendars, handling client communications,
streamlining workflows, and maintaining accurate CRM data. Known for taking initiative,
resolving problems independently, and thriving in fast-paced virtual environments. Proven
ability to coordinate meetings, track schedules, support travel logistics, and manage documents
all with discretion, precision, and calm professionalism.
Career Objective
To leverage my strong organizational skills, digital communication abilities, and attention to
detail in a dynamic Virtual Assistant role where I can support business operations, enhance
client satisfaction, and contribute to the efficiency of remote teams. I aim to bring value through
dependable task management, proactive problem-solving, and a calm, client-focused approach
while continuously growing in a flexible, forward-thinking work environment.
Key Skills
Virtual Calendar & Email Management: Expert in coordinating complex schedules (Google
Calendar), prioritizing tasks, and managing high-volume email/LiveChat inquiries.
Remote Collaboration: Advanced proficiency in Slack, Google Workspace, and CRM tools for
seamless team/client communication.
Process Automation: Streamlined administrative workflows (e.g., appointment scheduling,
record-keeping) to reduce manual tasks by 40%.
Client Relationship Management: Built trust via prompt, professional support and follow-up,
improving client retention.
Technical Troubleshooting: Resolved 90% of first-tier digital platform issues (e.g., CRM errors,
Zoom/Slack glitches).
Professional Experience
Coin Learnity Limited (July 2023 – Present)
Customer Support & Administrative Representative
Remote Client Support: Managed 50+ daily inquiries via email, LiveChat, and phone,
achieving a 95% resolution rate for partners and clients.
Cross-Time-Zone Coordination: Scheduled 15+ weekly virtual meetings using Google
Calendar, aligning availability for global stakeholders.
Digital Workflow Optimization: Automated client feedback logs using Google Sheets,
reducing manual data entry by 25%.
Technical Assistance: Provided first-line troubleshooting for CRM platforms, resolving 90%
of user access/functionality issues.
Document Management: Maintained 100% accurate digital records (contracts, meeting
notes) using Google Drive and Slack integrations.
Cornerstone Medical Diagnosis (Feb 2022 – June 2023)
Customer Support Specialist & Appointment Coordinator
Appointment Automation: Streamlined scheduling for 200+ monthly client appointments
using Calendly and Google Calendar.
CRM Database Management: Updated 500+ client profiles with service preferences,
enabling personalized follow-ups.
Email Triage: Sorted and prioritized 100+ daily client emails, escalating urgent issues to
senior staff within 15 minutes.
Process Documentation: Created standardized SOPs for client onboarding, cutting training
time for new hires by 30%.
Client Retention: Reduced no-show rates by 20% via automated SMS/email reminders
(Twilio + Gmail integrations).
P.O.S.H Apartments Ltd (June 2020 – Jan 2022)
Travel Coordinator
Travel Itinerary Coordination: Booked flights, hotels, and transportation for 50+ clients
monthly, ensuring 100% schedule accuracy.
CRM Utilization: Tracked client preferences (e.g., dietary restrictions) in Salesforce,
improving satisfaction scores by 25%.
Expense Reporting: Generated monthly travel budgets using Google Sheets, reducing
overspending by 15%.
Client Follow-Up: Conducted post-travel surveys via Google Forms, identifying 10+ process
improvements.
Vendor Communication: Negotiated discounts with hotels/transport providers, saving $8K
annually.
Ministry of Environment (Mar 2018 – Feb 2020)
Administrative Assistant
Stakeholder Coordination: Facilitated 20+ monthly virtual meetings (Zoom/Teams) for
cross-departmental projects.
Document Drafting: Prepared error-free reports and presentations (Google Docs/Slides) for
senior leadership.
Data Entry: Maintained 500+ digital records for permits and compliance documents with
100% accuracy.
Process Improvement: Digitized filing systems using Google Drive, cutting retrieval time by
50%.
Email Management: Filtered and prioritized 100+ weekly inquiries, ensuring urgent issues
were flagged within 1 hour.
Education & Certifications
B.Sc. in Geography, University of Nigeria, Nsukka – 2017
ALX Virtual Assistant Program
IT Certification – Digital Witch
Dreamport Certification – Remote Travel Management
Technical Proficiencies
Google Workspace (Gmail, Calendar, Docs, Sheets)
Slack, Zoom, Google Meet
CRM & Ticketing Platforms (basic use)
Microsoft Teams (limited use)
Languages
English: Proficient (written and spoken)
REFERENCE : AVAILABLE ON REQUEST
