Njoku Chiamaka Uloma

NJOKU CHIAMAKA ULOMA Email:- PROFESSIONAL SUMMARY Profound experience (8 years) in various areas of public services ranging from pharmacy assistant, Administration, Personal Assistant, Bookkeeping, Information Technology and Customer Relationship functions with reputable organizations. CAREER OBJECTIVE ● ● To secure a responsible career opportunity to fully utilize and expand my training and skills. Seeking a position as a virtual assistant to leverage organizational & research skills to support internal and external communication. To work with great enthusiasm while making a significant contribution to the success of the company. ● SKILLS AND QUALITIES ● ● ● ● ● ● ● ● ● ● ● ● ● Ability to read doctors prescriptions and test results Good knowledge of drugs and pharmaceutical terms Administrative assistance (Excel, Word, PowerPoint, Google Spreadsheets & Docs) Ability to work on different platforms Calendar Management (Google Calendar, Trello) Recording and maintaining business financial transactions (QuickBooks) Keen eye for details and the drive to serve satisfactorily Good Problem Solver and troubleshooting skills Ability to prioritize workload base on requirement Good communication skills Customer Support/Service (Including Sales) Management of Payroll (Operations Manager) Email Management (Google Suite, Outlook) WORK EXPERIENCE Administrative Manager, Davincci Limited, Lagos State, Nigeria. ● ● ● April 2016 – Oct 2018 Effectively communicated and handled customers/clients’ concerns and complaints through phone calls, email messaging, CRM tools, and physical office visits. Properly managed and scheduled appointments for clients, supervisors and employers including events coordination. Responsible for handling bookkeeping tasks this includes recording daily incoming and outgoing transactions, processing payments from clients, composing financial report, keeping track of ● ● ● ● office expenses, reconciling financial reports, creating invoices for customers, completing payroll task etc. Effectively engaged in onboarding new employees Successfully handled various appointments, calendars, meetings, and other events in an effective manner to ensure the office continues to run effectively. Successfully organized office files in a way that can be easily accessed and understood Effectively maintained the company’s social media accounts Pharmacy assistant(virtual) , Choice Pharmacy/Health Care Abuja ● ● ● ● ● ● ● ● ● Jan 2014– Aug 2016 Actively involved in recording patient health history . Processed patient order prescriptions. Ability to read doctors prescriptions and test results Good and skilled positive communication with patients Good knowledge of drugs. Researched and analyzed data to define audience Assisting the pharmacist to dispense drugs to patients. Assiting the pharmacist in checking patients files. Assisting in checking B.P and Blood sugar levels Computer Operator, Wichtech Industries Limited Abuja, Nigeria Aug 2012 – Nov 2014 ● ● ● ● ● Actively involved in customer support using the most common software; Microsoft Office, Google products, organizational apps, internet services. Worked effectively using Corel draw for designs, PowerPoint for presentations, Excel sheets for data entry. Effectively used typing skills to support customers through the use of Microsoft Word and Google docs. Monitoring and Maintaining Computer Systems. Effectively used of printers, scanners & spiral binding machines for easy workflow. EDUCATIONAL QUALIFICATION MSc Public Health Universiti Putra Malaysia In view 2023 BSc Biotechnology 2010 Federal University Of Technology Owerri, Imo State, Nigeria TOOLS ● ● ● ● ● ● Phone Apps Microsoft Office & Google Products Zendesk QuickBooks Zoom, Microsoft Teams, Google Meet Zapier ● ● ● ● ● Monday.com Trello Operations Manager Canva Asana PERSONAL ATTRIBUTE ● ● ● ● ● ● ● ● Creative thinking Ability to use positive language Enthusiastic Writing skills Empathy Confident Reliable/Integrity Teamwork ● Strong multitasking skills