Njikochi Grace Chukwuma

NJIKOCHI GRACE CHUKWUMA Remote Virtual Assistant | Customer Support | Data Support|CRM|Hubspot​ Nigeria (Available Worldwide)​ Email: click here Phone: Available on request​ Telegram:Available on request PROFESSIONAL SUMMARY A highly reliable Virtual Assistant with a strong background in administrative support, customer experience, and data handling. I help businesses stay organized, responsive, and efficient by managing day-to-day operations remotely with precision and professionalism. Known for clear communication, attention to detail, and the ability to work independently in fast-paced environments. CORE SKILLS - Email & Calendar Management​ - Customer Support (Chat & Email)​ - Data Entry & Excel Reporting​ - Online Research & Documentation​ - Task Coordination & Admin Support​ - Communication & Client Handling PROFESSIONAL EXPERIENCE Virtual Assistant (Remote Support) | 2025 - Managed inboxes and responded to client inquiries professionally​ - Scheduled meetings and handled calendar coordination​ - Conducted online research and organized reports​ - Maintained structured files and documents​ - Provided customer support with a focus on satisfaction and retention Accountant – Judxon Global | 2023 – 2025 - Managed financial records and reporting​ - Used Excel for analysis and tracking​ - Organized documentation and internal processes Financial Analyst – Standard Solutions Ltd | 2020 – 2022 - Analyzed data and created reports​ - Maintained accurate records and reconciliations Assistant Manager / Customer Support – Infuse Clothing | 2019 – 2022 - Handled customer complaints and inquiries​ - Managed daily operations and staff coordination EDUCATION B.Sc Accounting – National Open University CERTIFICATIONS - Virtual Assistant Certification​ - Data Analysis with Excel​ - Cybersecurity Fundamentals TOOLS Microsoft Excel | Google Docs | Google Sheets | Gmail | Canva |Zendesk |Hubspot |Trello| Excel for data Analysis