Njikochi Grace Chukwuma

My Portfolio Njikochi Grace Chukwuma CUSTOMER SUPPORT SPECIALIST|CRM TOOLS (HUBSPOT, ZENDESK)\ VA CSR| DATA ANALYST Who I Am NJIKOCHI GRACE CHUKWUMA CUSTOMER SUPPORT SPECIALIST|CRM TOOLS (HUBSPOT, ZENDESK)\ VA CSR i am a highly organized virtual assistant who brings structure, clarity and calm to busy workflows,i specialize in helping entrepreneurs and growing businesses stay focused on what matters most by handling the moving part behind the scenes with precision and consistency my approach is rather proactive than reactive. i dont wait to be told what is broken.i pay attention, anticipate needs and step in to ensure tasks are completed efficiently and communication flows seamlessly whether is managing emails coordinating schedules or supporting customers interaction i operate with strong sense of ownership and professionalism. I am not here to assist, I am here to make your work easier your system smoother and your operation more efficient. 3 Table of Contents NJIKOCHI GRACE CHUKWUMA CUSTOMER SUPPORT SPECIALIST|CRM TOOLS (HUBSPOT, ZENDESK)\ VA CSR Who I Am 3 My Process What I Do 4 Project Skill Snapshot 5 My Tools 6 7-8 9 Let’s connect 10 What I Do NJIKOCHI GRACE CHUKWUMA CUSTOMER SUPPORT SPECIALIST|CRM TOOLS (HUBSPOT, ZENDESK)\ VA CSR i provide high quality virtual assistant services and customer support, helping businesses streamline operation, manage schedules handle email, organize data and maintain client relationship efficiently. alongside this i leverage my growing expertise in data analysis to turn raw information to actionable insights , enabling smarter business decision and enhancing ADMINISTRATIVE CUSTOMER RESEARCH SUPPORT SUPPORT & & COMMUNICATION REPORTING operational efficiency. I specialize in being detail oriented, proactive, reliable combining administrative excellence with analytical thinking to support business seamlessly 4 TECHNICAL SKILLS ORGANIZATIONAL TRAITS Skills Snapshot ADMINISTRATIVE & ORGANIZATIONAL Email & calendar management File organization & Record keeping Document formatting & Data entry. NJIKOCHI GRACE CHUKWUMA CUSTOMER SUPPORT SPECIALIST|CRM TOOLS (HUBSPOT, ZENDESK)\ VA CSR CUSTOMER SUPPORT & COMMUNICATION Professional Client communication Live Chat, Email & social media support Issue resolution & Empathetic engagement TECHNICAL & TOOLS MS Office & Google workspace proficiency CRM management (Hubspot,Zoho, Trello, Asana. Basic data analysis and reporting. RESEARCH & ANALYSIS Market research& competitors insight Report creation & presentation preparation 5 Data driven & Decision support My Process UNDERSTAND THE CLIENTS NEEDS Clarify goals, tasks and priorities 1 NJIKOCHI GRACE CHUKWUMA CUSTOMER SUPPORT SPECIALIST|CRM TOOLS (HUBSPOT, ZENDESK)\ VA CSR PLAN Organize workflow, schedule & tools for effieciency 2 EXECUTE COMMUNICATE Handle email, admin research and data tasks accurately Provide timely updates & progress report 3 4 REVIEW & DELIVER Ensure quality meet expectation & Deliver work profesionally 5 6 Project NJIKOCHI GRACE CHUKWUMA CUSTOMER SUPPORT SPECIALIST|CRM TOOLS (HUBSPOT, ZENDESK)\ VA CSR START UP BRAND Company JUDXON GROUP Goal To help a start up business to save time and work more efficiently by managing admin tasks, client communication and data organization Role - Managed inboxes and responded to client inquiries professionally - Scheduled meetings and handled calendar coordination - Conducted online research and organized reports - Maintained structured files and documents - Provided customer support with a focus on satisfaction and retention Outcome The brand was able to run smoothly and operate efficiently, faste response times , organized data and more informed business decisions allowing the company to focus on growth and productivity. 7 Project I Used Trello for managing a school building project and delegating tasks to colleagues OLIVIA WILSON DIGITAL MARKETING SPECIALIST I created google sheet for onboarding Scheduling and Managing tasks to meet up deadlines and efficient operation using Asana grace chima 8 MY TOOLS NJIKOCHI GRACE CHUKWUMA CUSTOMER SUPPORT SPECIALIST|CRM TOOLS (HUBSPOT, ZENDESK)\ VA CSR 9 Let’s Connect OLIVIA WILSON DIGITAL MARKETING SPECIALIST Telephone - Email- click here Social Media Handle telegram @nadia jakes 10 The End NJIKOCHI GRACE CHUKWUMA CUSTOMER SUPPORT SPECIALIST|CRM TOOLS (HUBSPOT, ZENDESK)\ VA CSR