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NJIDEKA NWABUGWU
PROFESSIONAL SUMMARY
Hardworking Virtual assistant focused on completing work quickly
to consistently exceed targets. Reliable team member accustomed
to taking on challenging tasks. Dedicated to business success and
equipped for fast-paced work and changing daily needs. Serves
customers effectively with attention to detail and hardworking
approach. Seeks out opportunities to beyond basics, improve
processes and customer satisfaction.
CONTACTS
9 Adani Adarijo close,
Ojokoro, Lagos State, Nigeria
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EXPERIENCE
1. KAKES AND KATERING, Ojokoro Lagos Nigeria, July 2019 – July 2022
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Position - Social Media Community Manager & Content Creator
SKILLS
Monitor overall trends in baking industry , lifestyle and pop culture
to detect new opportunities.
Searched hashtags, brands and influencer pages to connect to
potential partners.
Curated Social media page to maintain brand look and ideal
messaging for target customers.
Created compelling daily visual content for multiple social media
platforms.
Developed new and creative ways to build content and generate
buzz for Products.
Personally directed video and photography content for Kakes and
Katering page.
Improved product packaging by writing slogans and inventing
names or phrases to associate with each item.
Varied language and tone of messages based on Product and
medium.
Built and executed the Project plans based on Client specifications
and feedback.
Engage consumers by targeting the language and tone of messages
to the particular product, medium and type of customer.
Write Copy
Editing
and
proof
reading
Teamwork
Coordination
Training
Multitasking
Customer Relations
Prioritization
Sales Strategies
Adaptability
Communication
Promoted wide range of Products by writing engaging and
fresh advertising copies.
Worked closely with studio team and models to convey brand
messaging.
2. AFFORDABLE DEALZ, Agege, Lagos, Nigeria, August 2017 – June 2019
Position - Marketing and Brand Manager
Monitored marketing KPI’s to evaluate performance and implement course corrections.
Spearheaded influencer partnerships to increase engagement with target audience.
Evaluated competitive market positioning and consumer trends to inform decision-making.
Oversaw marketing communication strategy and innovation roadmaps.
Optimized the department’s ROI by closely evaluating expected profit and loss projections
for each initiative and campaign
Developed strategies to translate goals into marketing campaigns and targets.
Boosted the sales of Ladies Bag collection by 30% by creating and implementing innovative
marketing strategies.
Balanced the firm’s objectives against customer trends when developing successful pricing
plans.
Scheduled campaign launches and supported continued brand messaging to increase
product exposure and revenue.
3. KEMDEK CONSULT, Agege, Lagos, Nigeria, Oct 2014 – May 2017
Position - CUSTOMER CARE EXECUTIVE
Leveraged policy knowledge and expert communication skills to resolve escalated customer
issues transferred from junior team members.
Built sustainable relationships and trust with customers’ accounts through open and
interactive communication.
Assisted customers with inquires to support purchased products or services.
Handled external inquiries during pea periods to reduce wait times and maximizes customer
satisfaction.
Validated new and updated customer information to minimized downstream errors.
Responded to pre-sales inquiries, returns and routine order processing support.
Upheld strict security standards to protect sensitive customer information.
Provided targeted customer support via live chat, email and telephone.
Studied customer interactions and collected feedback to identify potential service
improvements.
Directed wor of multiple teams and assisted with meeting specific team project goals.
Maintained data accuracy and accessibility with strong document control and file
naming practices.
4. AMAZING AMAZON INITIATIVE, Ikeja, Lagos, Nigeria, Feb 2017 – Apr 2017
Position - ADMINISTRATIVE OFFICER
Developed and maintained complex confidential files.
Initiated correspondence with agencies concerning federal grants, program procedures
and policies.
Advised agency staff and contractors on departmental rules, regulations and laws.
Processed correspondence, documents and reports to support clerical staff.
Scheduled meetings and recorded minutes for interoffice distribution.
Answered incoming calls and directed messages to correct party.
Maintained social media presence for company through content creation and account
management.
Organized computer files, sensitive documents and home office supplies.
Worked on special projects, taking lead on important project initiatives.
Filtered incoming phone calls and emails, escalating only highest priority inquiries to
executive leadership.
Assisted teams to prepare proposals for new business.
Greeted visitors upon arrival and directed guests to appropriate departments.
Planned events based on departmental needs and personal requests.
Researched executive business operations to compile information into detailed reports.
Created dynamic spreadsheets using knowledge of Microsoft excel formulas.
5. AMAZING AMAZON INITIATIVE, Ikeja, Lagos, Nigeria, Jan 2014 – Jan 2017
Position - STATE COORDINATOR
Collated feedback from team members to improve processes and better target
administrative activities.
Reviewed upcoming schedules to prepare necessary resources and documentation.
Established project control procedures for forecasting and cash flow projection.
Compiled operational data, maintained databases and produce action oriented reports.
Trained employees in operational best practices and conducted routine performance
evaluations to aid in management oversight.
Stakeholders’ management and reporting for guiding operational strategies.
Led training and onboarding programs to assist new hires with targets.
Leveraged high emotional intelligence and conflict resolution to defuse conflict tand
address employee relation issues.
Improved employee skills and increased team value with new training opportunities and
empowering leadership.
Contributed to marketing campaigns and promotional updates on social media
platforms.
Oversaw day-to-day oprations and assisted in challenging resolution to reduce potential
downtime.
Directed work of multiple teams and assisted with meeting specific team project goals.
6. TEMMAT PHARMACY, Agege, Lagos, Nigeria, Sep. 2009 – Dec 2013
Position - SALES MANAGER
Generated sales and improved account management strategies through expert KPI
analysis.
Leveraged expertise in company CRM system to build successful sales pipeline, manage
prospects and run reports.
Coordinated department schedules to meet staffing and resource levels for expected
demands.
Maintained optimal staffing levels, working with leadership to perform gap analysis.
Enhanced overall team performance by leading account planning strategy sessions
aimed at client acquisition and retention.
Improved employee satisfaction and retention with motivating incentives and periodic
wage increases.
Advanced sales management progress by cultivating string relationships with market
leaders and sales professionals.
Achieved business objectoves fro account acquisiton, revenue and profit margins.
Guided team progress by reinforcing goals and objectives and setting clear expectations
surrounding policies and procedures.
Cultivated customer satisfaction by conducting follow up phone calls and on-site visits.
Developed long-term and short term sales strategies by distilling market trend data and
competitor performance patterns.
7. MAY & BAKER, Ikeja, Lagos, Nigeria Jan 2006 – Dec 2008
Position - INTERNSHIP STUDENT
Established courses of action within given timeframes.
Acted decisively and without hesitation when collabrating on Projects.
Prctised effective note-takijng skills to retain information givem throghout the day.
Understood and learned different types of technology used on Projects.
Triaged mulitple tasks and competing priorities in servicing requests for senior
managers.
Worked on special projects, takin lead on imporatnat project initiatives.
Processed correspondence, doicuments and reports to support clerical staff.
Oversaw digital filling syustems and naming conventions.
Created dynamic spreadsheets using knowledge of Microsoft excel formulas.
Assisted teams to prepare poposals for new businesses.
Documented customer interactions in company CRM system.
Helped to keep data accessible and organised with consistent database updates.
Used tactful communication and creative problem-solving to resolve high pressure
situations.
Collected and analyzed information relevant to assigned tasks.
EDUCATION
LEVEL
INSTITUTION
Tertiary
University of Nigeria, Nsukka
(UNN)
Secondary
Federal
Government
Girls
College, Onitsha, Anambra State,
Nigeria
SUMMARY
OF
YEAR
QUALIFICATION OBTAINED
Credit: Bachelor of
Dec 2005
Pharmacy
Senior
School
Certificate
May 1998
Examination (SSCE)
*Positions held in School: Publice Relations Officer (PRO) Faculty of Pharmaceutical Sciences,
UNN
EXPERTISE
-
C-Suite level presentation and communication.
Business & Customer Relationship Management.
Product Sales and Business Development
Performance management and Reporting
Digital marketing.
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Communication
Facility and Office Administration
Event Management
Social Media Account & community management
Content Creation
Videography
Planning and scheduling
Marketing Strategies
Market Research
Trend Analysis
Business intelligence
Operations Management
Critical Thinking
PERSONAL QUALITIES
Dedicated, Punctual, Innovative, Time Manager, Collaboration, Ownership, Leadership,
Dexterous, ability to work with minimal or no supervision.
WORKING EXPERIENCE
-
Sixteen (16) Years Cognate Experience
REFEREES
-
On Request
