Njambi Waruingi

RISPERRUTH NJAMBI WARUINGI Tel:-│ E-mail:-CAREER PROFILE SUMMARY Results-driven sales and customer service professional with a strong background in sales strategy, marketing, and client relationship management. Proven track record in increasing product visibility, driving customer engagement, and expanding market reach through innovative marketing techniques and effective communication. Skilled in handling customer inquiries, resolving issues, and providing top-tier support to enhance customer satisfaction and loyalty. Experienced in managing teams, optimizing sales processes, and analyzing market trends to drive business growth. Adept at utilizing digital marketing tools and CRM systems like Salesforce to streamline operations and improve customer interactions. Passionate about delivering exceptional service and driving revenue growth in competitive markets. EDUCATION AND PROFESSIONAL BACKGROUND • • • Sales and Marketing, Kenya Institute of Management – Oct 2017 to Date Social Media Management, Social Media Managers Africa – November 2023 Salesforce Associate Certification – June to October 2024 KEY SKILLS AND COMPETENCIES ACQUIRED • • • • • • • • Sales Strategy & Market Expansion – Expertise in identifying new market opportunities, implementing upselling and cross-selling techniques, and expanding customer reach. Customer Relationship Management – Strong ability to build and maintain client relationships, ensuring long-term customer satisfaction and loyalty. Marketing & Brand Promotion – Skilled in designing and executing promotional campaigns, increasing brand awareness and product visibility. Customer Service Excellence – Proficient in handling inquiries, resolving issues efficiently, and enhancing customer experience through professional communication. Data Analysis & Market Research – Experience in analyzing market trends, customer feedback, and competitor strategies to refine marketing and sales approaches. Team Leadership & Training – Capable of mentoring new team members, optimizing workflows, and ensuring high performance within sales and customer service teams. CRM & Digital Tools Proficiency – Knowledgeable in using CRM systems like Salesforce to manage customer interactions and streamline sales processes. Event Coordination & Product Launches – Experienced in organizing trade shows, book fairs, and promotional events to boost sales and market penetration. WORKING EXPERIENCE Regional Sales Manager – Storymoja Publishers (April 2024 – November 2024) Key contributions: • • Successfully increased product visibility and demand by implementing strategic upselling and cross-selling techniques tailored to customer needs. Built and maintained strong relationships with key clients, ensuring continued business growth and customer satisfaction. • • • Identified and pursued new market opportunities, leading to an expansion of the company’s client base across different regions. Spearheaded promotional campaigns that enhanced brand awareness and attracted new customers. Improved sales processes by analyzing market trends and customer feedback, leading to better decision-making and efficiency. Office Manager – Mind Vision Psychological Counseling Centre (April 2023 – February 2024) Key contributions: • • • • • Effectively managed daily office operations, ensuring seamless coordination between staff and external stakeholders. Developed and maintained an organized scheduling system that optimized meetings and client appointments, reducing delays and conflicts. Implemented cost-effective procurement strategies for office supplies, ensuring resource optimization and reduced wastage. Introduced digital documentation and record-keeping systems, improving efficiency and accessibility of office information. Provided administrative leadership by supporting staff with logistical needs, enhancing overall office productivity. Sales and Marketing Executive – ONQ KENYA (June 2022 – February 2023) Key contributions: • • • • • Led successful sales initiatives that resulted in an increase in customer engagement and improved client retention. Designed and executed innovative marketing strategies that enhanced brand positioning in a competitive market. Established and nurtured business relationships with potential and existing clients, increasing long-term business opportunities. Conducted detailed market research and competitor analysis to refine marketing approaches and sales techniques. Prepared comprehensive sales reports that provided insights into customer preferences and business performance. Customer Service Representative – ONQ KENYA (October 2021 – June 2022) Key contributions: • • • • • Provided excellent customer service by addressing client inquiries, resolving issues efficiently, and ensuring a positive experience. Developed and implemented a structured follow-up system that strengthened client relationships and increased customer loyalty. Collaborated with the sales and marketing team to improve communication strategies and enhance the customer journey. Assisted in training new customer service representatives, equipping them with the necessary skills to handle client interactions professionally. Maintained accurate records of customer interactions and feedback, contributing to service improvement initiatives. Sales and Marketing Assistant – Phoenix Publishers (Jan 2018 – Sep 2021) Key contributions: • • • • • Handled customer inquiries and provided in-depth product knowledge, helping clients make informed purchasing decisions. Assisted in organizing book fairs, exhibitions, and trade shows, enhancing product exposure and attracting new customers. Conducted research on industry trends and customer preferences, helping the sales team refine their marketing approaches. Played a key role in coordinating promotional events and launching new book titles to maximize reach and sales impact. Contributed to sales strategy development by gathering feedback from clients and identifying areas for improvement. REFEREES Amin Dayow Finance Manager Muslim Aid Phone:- Caroline Gitata Head of Procurement Nyeri County Phone:-