Nizanick Plamos Anicoche

NIZANICK P. ANICOCHE General Virtual Assistant / CSR / Lead Generation Specialist / Talent Acquisition Specialist WORK EXPERIENCE CONTACT-- Phase 1 Batolusa, Bankas Heights, Toril, Davao City 8000 WING AI TECHNOLOGIES, INC. (JUNIOR STAFFING SPECIALIST) June 20, 2023 – Present Screened, interviewed, staffed and onboarded hired candidates for different roles such as Sales Development Representative, Sales Caller, Lead Generation Specialist, Customer Service Representative and Technical Support Representative. Updated trackers and ATS / CRM for reporting purposes Conducted cold calling and talent search via LinkedIn, Jora and Indeed. ATLAS PEOPLE (RECRUITMENT VA SPECIALIST) Customer Service Lead Generation Social Media Marketing Market Research Email Marketing Branding Facebook Instagram Auto Dialers (LiveVox, Vicci BatchDialer, Xencall) REFERENCES: Name: Carrissa Echanes Company: Phone Beasts Position in the company: Talent Acquisition Manager Email Address:-Contact number:- January 25, 2023– March 26, 2023 Screened, interviewed, staffed and onboarded qualified applicants for Chef positions. Gathered necessary work-related documents before endorsing them to partner clients Conducted cold calling and talent search via Seek, Jora and Indeed. PHONE BEASTS (TALENT ACQUISITION SPECIALIST) March 24, 2022 – November 15, 2022 Screened, interviewed, provided feedback and onboarded qualified applicants for Real Estate campaigns. Checked the system requirements and latest speed test result sent by the applicants. Only those with complete requirements will be interviewed. Updated Citrix Podio CRM for interviewed and passed applicants. CNM BPO SOLUTIONS (LEAD GENERATION SPECIALIST) March 24, 2021 - June 11, 2021 Called small to medium sized businesses across US and Canada to speak with an owner and qualify them. Warm transferred the qualified leads to the closer. Did lead mining using different platforms especially if leads from auto dialers are trashed and exhausted. Name: Adriel Dennis Company: Phone Beasts Position in the company: Training Manager Email Address:-Contact number:- Name: Marjorie P. Dejos Company: CNM BPO Solutions Position in the company: Team Leader Email Address:-Contact number:- CNM BPO SOLUTIONS (ORDER PLACER / CUSTOMER SERVICE REPRESENTATIVE) June 2, 2018 – February 16, 2021 Called stores or restaurants to quickly and accurately placing pick up orders made by the customers using the app. Relayed additional meal requirements, dietary restrictions, allergies and special requests to kitchen staff clearly and accurately. Called customers for other options or recommendations if items are out of stock or not on the menu. TELEPERFORMANCE SM (TRAVEL AGENT / CSR) CITY DAVAO November 14, 2016 – March 12, 2018 Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations. Supervised payments via credit and debit cards and handled all sensitive information with professionalism and discreteness. Responded to clients' questions, issues, and complaints and found appropriate solutions when needed. SSI PHILIPPINES, INC. (MARKET RESEARCH INTERVIEWER) December 17, 2013 – May 5, 2016 Performed outbound calls and recorded customer survey answers verbatim to achieve 100% accurate reporting. Attended pre-shift briefings and meetings to receive upto-date information and changes in daily scheduling. Followed strict guidelines to receive unbiased responses. EDUCATION CHRISTIAN COLLEGES OF SOUTHEAST ASIA (CCSA) June, 2009 – March 19, 2013 Bachelor of Science in Business Administration Major in Marketing Management (OHFI Scholar)