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NIVASHINI SOOKDEO
An experienced manager with a strong interest in online support, technology & operations
that require both conceptual and analytical thinking. I am fully committed to developing
my skills and grow professionally and I love taking on new challenges and tasks. With the
right support and guidance, I know that I can adapt to any situation. I am confident in my
abilities and skills to accomplish my goals and work autonomously. Always eager to learn
more tricks from anyone - regardless of the industry they're working in. Assertive and
enthusiastic with extensive knowledge in Salesforce and Office 365. I do believe I an 'allrounder' and can adapt to any position or situation. A highly motivated confident
individual who excels at absolutely anything.
Short Term Goal:
Employed as a manager leading a team.
Long Term Goal:
A senior manager in a company where I am growing & developing my skills and am
taking on new challenges.
PERSONAL
Nationality
South African
ID Number
-
Marital Status
Married
Dependents
One (1)
Driver’s License
Languages
Notice Period
Yes
English
Immediately
Residential Area
Edenvale, Gauteng.
Contact Details
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EDUCATION
1996
M A T R I C – Lenasia South Secondary
English, Afrikaans, Mathematics, Biology, Physics and Account
2003
D I P L O M A I N I N F O R M A T I O N T E C H N O L O G Y – Oval Collage
2012
C E R T I F I C A T E : P R O J E C T M A N A G E M E N T – Varsity College
- |-2013
C E R T I F I C A T E U C T S O C I A L – Get Smarter
2014
C E R T I F I C A T E O P E R A T I O N S M A N A G E R – Get Smarter
2015
C E R T I F I C A T E H U M A N R E S O U R C E S – Get Smarter
2016
C E R T I F I C A T E S Y S T E M S A N A L Y S I S – Get Smarter
SKILLS
TECHNICAL
M S W o r d , M S E x c e l , M S Po w e r Po i n t , M S A c c e s s , O f f i c e 3 6 5 , S a l e s f o r c e ,
Power Bi and E-learning
PERSONAL
Leadership, Team player, Honest, Ability to work under pressure,
Adaptability, Advising people, Analysing data, Analysing problems,
Attention to detail, Conflict Management, Decision – Making, Data
p r o c e s s i n g s k i l l s , D e p e n d a b l e , D e a d l i n e – O r i e n t a t e d , Pr o b l e m S o l v i n g
Skills, Planning & Organizing, Teamwork, Adaptability , Independent
thinking
PROFFESIONAL
Admin, Client Relations, Communication, Computer, Coordinate Office
Activities, Customer Service, Data Entry, Leadership, Management skill
and Flexibility
EMPLOYMENT
Mar 2018 – Aug 2020
S A L E S S U P P O R T M A N A G E R – The Travel Corporation
Power BI:
Monitoring the analytics platform
Use data to achieve results
Prepare and share data
Ensure that all data is correct and report any issues
Data analysis via excel
Monitor data daily
Training of users
Salesforce
Consortium Reports
Booking Report
Board Report
Adhoc Reports
Incentive Reports
Train all users on Salesforce and offer support
Create reports for first time users
Monitor B2B and B2C leads and opportunities for Reservations and Directs
- |-Query any issues on Salesforce with support Team
Ensure that Salesforce is updated and accurate at all times
Agent Login
Register all new agencies in Tropics
Contact references for all non-consortium agencies and confirm with Louise
If new agency is linked to consortium, get confirmation from consortium
Add all new consultants to tropics
Assist new consultants register for online booking for all brands
Assist all consultants with any login issues including Username and Password
Staff Management – Merchandisers
Plan and manage the company’s drivers annual work schedule
Ensure brochures are delivered by our merchandisers & as per the agent requests
Ensure brochure delivery to outlying agents and as per requests
Performance management of the company’s merchandisers.
Ensure that merchandisers successfully distribute all flyers etc.
Ensure that a brochure count is done monthly
Ensure that all storerooms are cleaned monthly
Ensure that all old brochures are recycled
New Agent Registration
Ensure that TTC Brand Relationship Manager is trained and updated on the new
agent registration process in order to stand in when needed
Ensure that all new agents are registered in Tropics
Ensure that confirmation is given by consortiums before any new consortium
agencies are loaded
Ensure that references are checked for referral agents.
Brochures
Manage all brochure requests for all brands
Get all brochure quantities authorized by brand manager
Ensure that all agencies are sent brochures via docex or courier
Reason for leaving: Retrenched
Aug 2006 – Mar 2018
O P E R A T I O N S M A N A G E R – The Travel Corporation
Operations
Support management and employees to implement office equipment such as
printers / telephone lines / data cables / moving of offices/desks / air conditioners
etc.
This will include the management and reporting of any issues related to the
phone, server, computers and / or systems; Manage the orders, quotations and
distribution of stationary, printers, computers, telephones and office furniture;
Managing 3rd party contracts for office plants, puree water, paper, printers,
computers, telephones and aircons
Record daily pax numbers
- |-Ensure the Telephone list is updated
CSR Report for Stationery and Paper
Prepare month General Meeting Presentation
Joiner for all new employees
Leaver form for all employees that have left
E-learning
Ensure that all agencies are provisioned to Litmos
Support all agencies with any questions and or issues
Ensure that all new agents are created in Salesforce
Ensure that all new agents are provisioned to Litmos
Transformation Team
Ensure that all new Office 365 products are launched to team with assistance from
other team leaders
Ensure that all staff members are trained on Office 365 products by Trainers
Take note of key action items on Skye calls
Ensure that trainers are equipped to train staff
Solve any issues that may arise
Assist in answering all questions and offer assistance to staff
Salesforce
Consortium Reports
Booking Report
Board Report
Adhoc Reports
Incentive Reports
Train all users on Salesforce and offer support
Create reports for first time users
Monitor B2B and B2C leads and opportunities for Reservations and Directs
Query any issues on Salesforce with support Team
Ensure that Salesforce is updated and accurate at all times
Agent Login
Register all new agencies in Tropics
Contact references for all non-consortium agencies and confirm with Louise
If new agency is linked to consortium, get confirmation from consortium
Add all new consultants to tropics
Assist new consultants register for online booking for all brands
Assist all consultants with any login issues including Username and Password
Staff Management – Merchandisers
Plan and manage the company’s drivers annual work schedule
Ensure brochures are delivered by our merchandisers & as per the agent requests
Ensure brochure delivery to outlying agents and as per requests
Performance management of the company’s merchandisers.
Ensure that merchandisers successfully distribute all flyers etc.
- |-Ensure that a brochure count is done monthly
Ensure that all storerooms are cleaned monthly
Ensure that all old brochures are recycled
Reason for leaving: Changed Positions
Feb 1996 – Jul 2006
P E R S O N A L A S S I S T A N T – B R O K E R – Standard Bank Financial Services
General administration and Customer and staff enquiries
Preparation of schedules / Fulfil consultant’s duties in his absence
Marketing of products / Sales of new business
Data Capturing and setting up of all appointments
Diary Management and customer Policy Analysis / Quotations
Assist with underwriting requirements Uploading and servicing of all new and
existing business / Policy administration
Ensure that FAIS and FICA requirements are met
Storing and filing of information on a database
Follow up sales nature process / Answer all telephone calls
Meeting and greeting visitors / Dealing with incoming emails and faxes
Reason for leaving: Moved To The Travel Corporation
REFERENCE
The Travel Corporation - OPERATIONS MANAGER
Teresa Richardson - |-The Travel Corporation - SALES SUPPORT MANAGER
Kelly Jackson - |-
