Nitin Negi

Competent and versatile IT Professional offering performance driven experience of about 14+ years in areas of Service Delivery, Solutions Delivery, Program Management, Project Management, Asset Management, Operations Management and Service Management coupled with insightful exposure to Hardware & Software Technologies

·        Good Knowledge to concepts of ITIL framework. Sound understanding of Solutions Delivery Model & Incident/Problem/Change/Service Management

· Good at devising and introducing new processes. Building responsive teams to bring in the efficiency to meet the Business objectives

·        Hands-on experience in documenting and maintaining a knowledge base of technical issues

·        Highly skilled in overseeing the development, implementation and administration of help desk policies

·        Demonstrated experience of managing a technical support team with strategic planning

·        Able to lead, motivate and train IT helpdesk team