Nitin K. Khandelwal
Mob: - | E-mail:-| 2004, H wing, Azziano, Rustomjee Urbania, Thane (W), Mumbai
Academic Qualifications & Achievements-
Master of Business Administration, Smith School of Business
Queen’s University, Canada
▪ Placed on honoree Dean’s list for excellent academic performance
▪ Awarded D. D. Monieson MBA Award for the best performing team amongst 17 teams-
Bachelor of Technology, Electrical Engineering, IIT-BHU, Varanasi
83.50%
CGPA 7.54/10(with Hons.)
Core Competencies
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Product Management
Stakeholder Management
Business Strategy and Growth Plans
Process Design, Redesign and Implementation
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Project Management
Analytical and Problem-Solving Skills
Business and IT Alignment
Collaboration and Resource Management
Key Initiatives
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Tech & Products: 1. Mortgage tools and web product (1350 Cr from 80 Cr in 5 years) 2. CRM for Real Estate (end
to end automation) 3. Promotions’ Inventory and Broadcast Management
Processes: 1. Sales Quality (for gathering intelligence for CRM) 2. Presales (50k leads per month) 3. Summer
Internship (to scale-up online tutoring) 4. Cross Sale (a business channel for mortgage) 5. Sub Broker (a
business channel for mortgage)
Professional Experience
ElasticRun | Pune, India
Feb’20 – Aug’20
Principal Product Manager
o Responsible for creating O2O product for in-store advertising in ‘Kirana Stores’ with objective to cover more than 1
Mn stores present Pan-India.
o Conducted industry analysis, market surveys, and personal interviews with industry leaders of retail and marketing
industry
o Lead pilot project to test A/B/C plans and find the features for the best product
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PropTiger (Housing.com, Makaan.com and PropTiger.com) | Gurgaon/Mumbai, India
Mar’14 – Feb’20
Led development of web/mobile products being used by external and internal customers to assist company in
earning around INR 65 crore in annual revenue and grow mortgage business to INR 1350 Cr/year from INR 80
Cr/year in 5 years in sanction value. Additionally, set-up customer contact group by establishing pre-sales and sales
quality team and integrated them with customer service (post-sales) and sales team.
Career Progression
Sr. Director
Apr’18 – Feb’20
Director
Apr’15 – Mar’18
Chief Manager
Mar’14 – Mar’15
Key Responsibilities & Achievements
o Led Product Management of CRM enabling the organization to earn ~INR 65 Cr in annual revenue
o Owned Product Management, Tech Enablement, and Process designing and implementation of mortgage business
to grow it to INR 1350 Cr from INR 80 Cr in 5 years
o Redefined and implemented end-to-end automated processes of lead handling to reduce average time to reach
customers to 30 min from 2 days (90% of 50,000 leads/month within 10 min of lead drop)
o Created algorithm for aligning demand and supply of properties (secondary transactions)
o Responsible for building Home Loan web product while closely working with design, engineering, analytics and
marketing teams
o Gathered intelligence by setting up teams of Data Analysts and Voice Analysts from scratch
o Conducted in-person interviews with leaders of Housing Finance industry (HDFC, SBI, Indiabulls etc.) and internal
sales team
o Trained Pan-India realty and mortgage sales team on new CRM product and sales quality framework
o Made inroads into difficult Public Sector Banking segment and assisted sales team in singing 3 deals with big
Public Sector Banks
o Led product improvement initiatives while tracking key metrics and collecting feedback from customers
o Member of the team who formed the Vision, Mission and Values of the company
Nitin K. Khandelwal
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Led web integration projects with HDFC, Indiabulls and Kotak Mahindra Bank
Successfully integrated lead qualification process of Makaan.com after its acquisition
Side Hustles (Start-up Culture):
▪ Led mortgage sales team of 25-members
▪ Invented framework of benchmarking the skills of sales team of ~250 members
▪ Led inbound and outbound processes of lead qualification, customer service, NPS recording, Cash Back,
Invoice Validation, CRM Support (for sales team) and few more
▪ Set-up a presales team from scratch to reach out to 50,000 prospects per month
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Trivium Education Services Pvt. Ltd. | Delhi, India
Feb’13 – Mar’14
Sr. Manager
o Acted as main Operating Officer and assistant to the Director, leading THREE businesses having team of 75+
employees and serving education companies of the USA
o Led product development of live session recording of work from home tutors
o Recognized opportunity of earning revenue through design team and converted this support unit into a revenue
generating unit
o Introduced project level profitability calculation for better control on cost
o Played crucial role in hiring at all levels, evolving organization structure and defining processes
Key Achievements
o Turned bottom line to positive with profit of 50 L
o 200% growth in the revenue of Analytics business
o Increased productivity from 80% to 95% of online tutoring business
o Implemented summer training initiative pending from 3 years
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Pine Labs Pvt. Ltd. | Noida, India
Aug’11 – Feb’13
Business Manager – Strategic Initiatives
o Established a new ‘Promotions’ business division
o Led Product development of Promotions’ Inventory and Broadcast Management
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Designed product and its features as per the business needs
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Created product road map
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Worked with engineering team to create development plan and monitored the progress of development
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Analyzed the product performance and use cases and improved the product as per the new use cases
o Led integration projects for the Nokia and a marketing and advertising solutions provider
o Formulated and executed B2B and B2C sales strategies, communicated these to my sales team, guided and trained
them
o Led marketing and branding activities; formulated corresponding strategies and execution plans; coordinated copromotion activities with the partners
Key Achievements
o Influenced consumers to change their habits by successfully launching two major business initiatives: promotions
on petrol invoices and credit/debit card charge slips
o Acquired 150+ clients in 11 months leading a 3-member sales team
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Evalueserve | Gurgaon, India
Nov’10 – Aug’11
Senior Business Analyst
o Assisted Microsoft by studying and analyzing market trends, competitors’ positioning, and economic and political
environment of a region with population over 1.5 billion
o Analyzed business model, strategies and financials of companies in telecom and technology domain
o Researched and analyzed global telecom industry and trends in Mobile Money Transfer
Key Achievements
o Promoted to lead a 3-member team (marketing research team) for Microsoft within 4 months of joining
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IBM India Pvt Ltd | Bangalore, India
Jun’07 – Mar’09
Software Engineer
o Designed and developed UI, security features, and online update features of the systems management solution
Key Achievement
o Promoted to lead a 7-member global team (India, USA, and Israel) for Install & packaging within 1yr
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Awarded IBM Bravo Award (awarded to top 2% employees)
Reduced time by 50% and cost by 30% of software packaging process by redesigning and automation
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Certifications
▪ Product Management, Udemy, May’20
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Extramural Engagements
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Volunteer, CovidIndiaInitiative.org, Mar’20-Present: Assisting hospitals in procuring medical necessities
Freelance Consultant, Windfall Basics (NGO), Toronto, Canada, Aug’10 – Nov’10: Rebranding and Donor Base increase
Vice President, Marketing Club, Queen’s School of Business, Canada, 2009-10: Organized industry panel discussions
Vice President, Electrical Engineering Society, IIT-BHU, 2006-07: Organized first-ever society reunion
General Secretary, Electrical Engineering Society, IIT-BHU, 2005-06
Represented IIT-BHU at National level in a prestigious Business Plan competition at IIT-Kharagpur , 2007
