Nithya Kalyani A.

With over 18 years of experience in customer service, content, and product management across different industries, I am a seasoned communications professional who thrives on delivering excellent customer experience, communication and satisfaction. I am an expert in, - handling end-to-end communication with customers - content management - Content writing and Editing - social media & community management, - team management - operations management - AI training - conducting regular training sessions for team members, - data analysis - analyzing ticket/call patterns, - ensuring adequate provision of HR and tech resources, - Tamil Language and - QA processes. In addition, I hold a Web Research Badge issued by Wonder, which demonstrates my ability to conduct high-quality web research, data analysis, and provide insightful answers to complex questions.