Nithya Kalyani

I am a results-driven professional with over 15 years of experience in content management, customer support, marketing operations, and team leadership, with a strong background in remote team management and digital communication. My career reflects a consistent record of excellence in optimizing processes, improving customer satisfaction, and ensuring the delivery of high-quality output across diverse industries, including telecommunications, digital media, research, and artificial intelligence.

At Micro1, where I currently serve as an AI Training Expert – Customer Service (July 2025–present), I use my customer service expertise to train AI systems by simulating high-quality interactions, annotating dialogues, and reviewing model-generated responses for clarity, empathy, and accuracy. I collaborate closely with AI trainers and engineers to improve model understanding and help shape better AI-driven support solutions.

From June 2020 to May 2024, I worked at Seeking Alpha as a Customer Support Specialist, managing customer communications, conducting QA reviews, and ensuring a high CSAT ratio. My role also involved analyzing support data, mentoring team members, and helping implement performance improvement plans. I actively contributed to process development and onboarding programs for new representatives, enhancing the efficiency and responsiveness of the support team.

In May 2024, I joined Benzinga as a Lead Editor, where I oversee content operations for lead generation and news teams. I edit SEO and editorial content, verify factual accuracy, and ensure adherence to editorial standards. This role allows me to combine my content expertise with leadership and operational management skills.

Previously, I worked at Ask Wonder as a Team Manager (March 2018 to May 2020), supervising 4–5 team leads and overseeing performance management, recruitment, and training. Earlier in my career, I served as an Assistant Manager – Content Management and Marketing at Vodafone Essar South Limited (2007 to 2012), where I handled circle-level business development and coordinated value-added service operations.

My technical proficiency includes Salesforce, Zendesk, JIRA, Intercom, HubSpot, Stripe, Zuora, and Google Suite, with advanced communication and documentation skills.

I hold a Master’s degree in Communications from M.O.P. Vaishnav College for Women, Chennai. With a passion for continuous learning and excellence, I bring dedication, adaptability, and a people-centered approach to every role I take on.