Nitesh Ranjan

NITESH RANJAN Sri Enclave Colony Sai Datta Marg Arjunganj Lucknow Uttar Pradesh- |- Objective I am seeking a position with such an Organization that allows me to apply and enhance my skills of being a Technical Support and Service Desk Engineer . I desire to gain quality experience that will allow me to take full advantage of my Career in IT. In addition, I am eager to contribute my creativity and hard work towards the success of your Organization and to the growth of the fast developing field. Experience Broad Info Corporation August 2018 - February 2019 Software Engineer Trainee Tackled development tasks based on system requirements and documented approaches. Collaborated effectively with team members while maintaining strong sense of individual responsibility. Worked in fast-paced development environment with complex project attributes. Shadowed team engineers to learn new skills. Provided technical support to non-engineering team Omaxe Pvt Ltd March 2019 - August 2020 Technical Support Engineer Replied to customer queries via email, messaging systems and support ticket platforms. Provided support via remote desktop software, diagnosing customer issues over private and public networks. Collaborated with teams to solve technical customer problems across product suites. Updated software versions with patches and new installations to close security loopholes and protect users. Afosereve (HCL TECHNOLOGIES LIMITED) September 2020 - December 2021 Service Desk Analyst Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems. Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions. Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss. Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities. Answered user inquiries to resolve computer software or hardware operation problems. Installed and performed minor repairs to hardware, software or peripheral equipment. Maintained positive working relationship with fellow staff and management. HCL TECHNOLOGIES LIMITED December 2021 - Till date Subject Matter Expert Offered one-on-one support for team members and managers to drive continuous improvement. Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems. Analyzed and resolved IT problems to achieve complete resolution for customers with minimal productivity loss. Delivered basic support and troubleshooting such as password resets, printer configurations and break/fix instructions. Uninstalled and reinstalled basic software applications, resolved username problems, verified proper hardware and software setup, resolved network connectivity issues and corrected email irregularities. Routed, tracked and managed client's service desk tickets from inception to close and documented issues and results. Supported and assisted less experienced technicians in resolving client issues requiring advanced or specialized expertise and experience. Trained and mentored new service desk personnel and managed IT portion of employee onboarding process. Monitored operations and reviewed records and metrics to understand company performance. Set specific goals for projects to measure progress and evaluate end results. Education Saroj Institute of Technology and Management Bachelor of Technology in Computer Science 2014 to 2018 Inter College Ghazipur Intermediate 2013 to 2014 Skills Resolving Problems and Incidents Microsoft Office Account Administration Teamwork and Collaboration Team Management Additional Information Father Name. DOB. Gender. Material Status Nationality. Language Known ::::::- Shree Nayan Shanker Upadhyay 22-Sep-1995 Male Single Indian Hindi and English Declaration I hereby declare that all the particulars stated in this resume are true to the best of my knowledge and belief.