Nishanth Raj

NISHANTH RAJ PRABHU ADMINISTRATIVE EXECUTIVE - - Thrissur, Kerala, India CAREER ABRIDGEMENT • • Honest and professional contribution in achieving organizational goals with hard work and experience. As well as striving for constant self-improvement and value addition for self as well as for the organization worked for. An effective communicator with strong analytical, problem solving & organizational abilities KEY SKILLS SSLCCustomer Service Skills Decision making Dependability Well-presented and enthusiastic Quick Learner Team Player Strong communication and good at following instructions Complex problem solver Analytic Skills Optimistic Leadership skills Honest & Reliable Ability to work under pressure EMPLOYMENT CHRONICLE SENIOR REPORTING ANALYST SSLC 2014 to Present SUTHERLAND GLOBAL SERVICES - - - PRE-PURCHASE UNDERWRITER Feb 2013 to Dec 2013 Sending daily reports on productivity, loan closures and pipeline status for whole program, team wise/agent wise and send it to the respective program heads. Preparing month wise Attrition and shrinkage report for the program. Preparing monthly performance Incentives and Special incentives report agent wise and team manager wise and sending it to the Finance team for validation and pay out. Sending weekly performance reports based on the program level requirements. Sending daily reports various metrics agent wise and Team Manager Wise. Analyzing the performance of all Agents in various criteria such as Productivity, Quality score, Attendance, Assessment scores, escalations, etc. SUTHERLAND GLOBAL SERVICES, COCHIN - - Review & examine the loans to ensure, business value and compliance with investor & company standards. Ensured loan submittals met eligibility requirements as per guidelines. Evaluated the financial strength of borrowers to determine risk and repayment capacity Maintain quality and production standards as defined by business. Evaluated Debt ratio, loan to value ratios, credit score and various other factors. Coordination of extra-curricular activities whenever required by the management ADMINISTRATIVE EXECUTIVE Jun 2011 to Nov 2012 THE VELAMMAL INTERNATIONAL SCHOOL, CHENNAI - TEAM LEADER Aug 2009 to May 2011 CUSTOMER CARE EXECUTIVE Feb 2008 to Jul 2009 RELIANCE WORLD, COCHIN - - - ADMINISTRATIVE EXECUTIVE Apr 2005 to Dec 2007 Preparing documents and reports of the students. (Fee, Medical & Shopping) Screening the resumes and scheduling interviews. Verifying staff Attendances, Timings & Grooming standard. Maintain Personal Files for Employees and confidential records Attending Enquiries during Admissions and will take the parents for campus tour if required. Supervising the cleaning, repair and maintenance of school facilities. Maintaining Attendance Register, Key Register and House Keeping Register. To do the data entry, prepare presentations, make reports whenever required by the management. To sort out incoming mails at enquiry inbox and distribute to the concerned. Handling and responding customer queries through various channels like e-mail, phone & System log. Trained and conducting team meeting on process and products updates received from onshore team. Maintain and update the weekly and monthly reports and forward it to senior management. Daily interaction with walk-in customers to provide appropriate solution. Relationship manager for the platinum customers in the mapped base, providing them service to ensure minimum churn. Up selling and cross selling of RCL products. Work allocation for team member’s and coordination with senior management. PRABHUS COLLEGE, KODUNGALLUR - Provides administrative support to an academic teaching - - department by providing reception services Assists faculty by answering questions and providing information, locating desired information and materials, typing, collating, or otherwise assisting in test preparation Assists students by determining who can best provide information needed by the student, providing basic and initial assistance to students with questions about classes, registration, permissions, etc. ACADEMIC CREDENTIALS PLUS TWO Govt: Higher Secondary School, Kodungallur Board of Higher secondary Examination, Kerala SSLC Anne’s School Kodungallur, Kerala. Board of Public Examination, Kerala PERSONAL STRENGTH - COMMUNICATION - Interpersonal skills – verbal, problem solving and listening skills in any administrative role. SERVICE - Having a customer focused approach Skills include Patience, Attentiveness and a positive language ORGANIZATION - Helping others, organizing a to‐do list. Prioritizing tasks by the deadline for improving time -management. MANAGEMENT-Management skills to direct others and review others performance. - PERSONAL DOSSIER Gender Date of Birth Nationality Marital Status Permanent Address : Male :- : Indian : Married : Durgasadan Sringapuram Kodungallur Thrissur- Kerala 680664, India LANGUAGES KNOWN • • • • English Konkani Tamil Malayalam PASSPORT DETAILS Passport No Date of Issue Date of Expiry Place of issue : U- :- :- : Cochin DECLARATION I hereby declare that the above-mentioned information is true and I bear the responsibility for the correctness of the above-mentioned particulars NISHANTH RAJ PRABHU