Nishant Kumar Singh

Service desk Lead with 4.3 years experience. Managing Service Desk Operations , ITIL V3 Certified.

Managing a team of 7 Help-desk Analysts acting as the First Point of Contact for the end users.

Ensuring that all calls made to the Help Desk service are answered within established time frames.

Monitoring Service Desk operations and escalated tickets to ensure client’s problems are handled as expeditiously as possible.

Resolving and providing guidance to Team for escalated technical issues.

Providing management reports on Service Desk operations.

Training Service Desk analysts on operational procedures and troubleshooting techniques.