Nishadi Piumika Perera

I am a dedicated and highly skilled IT Help Desk professional with extensive experience in customer service and data entry. I specialize in troubleshooting IT issues, providing exceptional user support, and maintaining accurate data records. My ability to adapt to fast-paced environments, solve technical problems efficiently, and assist users with clarity and professionalism makes me a valuable asset to any organization.

With a strong background in IT support, I have provided assistance for hardware, software, and networking issues to end users. I am proficient in remote troubleshooting, using tools like TeamViewer, AnyDesk, and Remote Desktop Protocol (RDP) to diagnose and resolve technical problems quickly. My experience includes Active Directory management, email and VPN configurations, Microsoft 365 administration, and IT security maintenance. Additionally, I have worked with ticketing systems such as JIRA and BMC Remedy to log and track user requests, ensuring timely resolutions and minimizing downtime.

I have also assisted in system upgrades, software installations, and IT asset management, helping organizations maintain efficient and secure IT environments. My problem-solving skills, combined with my attention to detail, allow me to quickly identify issues and provide effective solutions.

Providing outstanding customer service is an essential part of my role. I have experience handling high volumes of support requests, ensuring users receive prompt and efficient assistance. I am skilled in communicating technical solutions in an easy-to-understand manner, making IT support accessible to all users, regardless of technical expertise.

I excel at active listening, problem resolution, and conflict management, ensuring that every user interaction results in a positive customer experience. My ability to remain patient, professional, and supportive under pressure has helped me build strong relationships with clients and colleagues alike.

In addition to IT support, I have a strong background in data entry and database management. I am proficient in Microsoft Excel, Google Sheets, CRM systems, and IT asset tracking tools. My experience includes updating user records, logging IT issues accurately, and maintaining organized databases to ensure smooth business operations.

With a proactive approach to IT support, a customer-first mindset, and a strong attention to detail in data management, I am confident in my ability to contribute effectively to any organization. I am eager to bring my technical expertise, problem-solving skills, and customer service excellence to a dynamic work environment.