Nisha Gloria Vas

Nisha Gloria Vas
Mobile: +91-9481608306 E-Mail: [email protected]

Profile Summary

·An astute professional with 12 years of experience in retail operations, people management and success in steering them to enhanced growth with a vision to drive business excellence through efficient operations and customer service.
·Proudly associated and Identified member of the Titan family since 2004 at Titan Watch World, Hampankatta Mangalore.
·Trained to perfection by Mr. Gilbert Vas (Titan Watch World Mangalore) with domain experience of Customer service and satisfaction, visual Merchandising, staff management and welfare, Inventory, accounts and watch servicing .
·Expertise in conceptualizing and implementation of various tools for quality and sales improvements and conducting audits for continual improvements in services
·Effective communicator, with the ability to forge solid relationships with company executives and customers.
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Professional Experience

2004 - 2010 with Titan Watch World, Mangalore as an Assistant to Mr. Gilbert Vas.

Roles and Responsibilities.
·Performing people management resulting in outstanding customer services.
·Conducting audit every month for continual improvements in achieving self set sales targets.
·Managing after sales queries , tracking and assigning responsibilities of watch servicing by closely monitoring the queue on a timely manner.
·Responsible for new hiring, on job training, performance review and on boarding.
·mentoring a team of 12 Associates and identifying soft skill and technical coaching opportunities.
·Working on Consistent store in stock report and frontloading the items so that the stores do not run out of stock at any given point of time
·Working on strategy management to identify items that have no sales and discontinuing the same to stop replenishment
·Quality assurance adhering with the company’s policy to each and every customer.
·Preparing month end reports, and ensuring timely submission.
·Maintaining and building customer relationship, communicating with customers on regular basis.
·Provide excellent customer service on a daily basis
·Been single point of contact at the Store to the Company executives in the absences of the Proprietor.
·Managed the store single handed in the absence of Mr. Gilbert Vas for 1 year.

Achievements
·Received "Annual Award of Excellent Performer" in the year 2007 - 2008 for contributions towards consistently producing outstanding results and driving productivity.
·Successfully achieved The Platinum Club Membership.
·Successfully achieved all Quarterly and Annual Targets.
·Received "Excellent Performance" form Titan, Sonata and Fastrack every year.
·Consistently maintained a high Conversion ratio of footfall into sales.

2010 – 2012 with Lush Fresh Handmade Cosmetics (UK) India Pvt. Ltd., Bangalore as a Senior Store Manager.

Roles and Responsibilities
·Setting up items for replenishment for the New Store that opened in Mangalore.
·Setup the store with new hiring, training and on boarding.
·Working on High Order to Level Reports to identify items with high forecast and reduce the same in order to prevent the stores from flooding of items.
·Working on Consistent store in stock report and frontloading the items so that the store does not run out of stock at any given point of time and miss out potential sales.
·Encouraging customers to take up “Customer Experience Surveys” to get feedback on the quality of the service they were offered by the store staff, visual merchandising, cleanliness etc.
·Responsible to Conduct ad hoc and regular inventory audit every month .
·Interacting with various officials of the government departments to get all the official work done.

Achievements
·Received the “Best Store Manager Award” for the year 2010 pan India.
·Was able to establish a brand name for the LUSH products in a virgin territory like Mangalore by achieving the highest sales pan India level in the 2nd month of the store operation itself.

2012 – 2016 with Hindustan Petroleum Pump Nelayadi , Mangalore Assisting Mr. K.P. Thomas (Proprietor HP Pump) Handling Inventory, staff and accounts.

Roles and Responsibilities.
·Performing staff management .
·Manage the high volume of work with accuracy ensuring quality and quantity of products.
·Training and monitoring the FSM to have smooth flow of traffic and provide quick service.
·Monitoring staff n welfare.
·Daily checks regarding all the fire and safety measures at the outlet.
·Ensuring high standards of House keeping and pleasant atmosphere at the outlet
·Ensuring updated standard operating procedures

Academia: Bachelors in Business Management (B.B.M.) from St. Aloysius College, Mangalore University

Languages known : English, Hindi, Kannada, Tulu, Konkani and Malyalam.

Address: John View,
Behind Bejai Church,
Bejai, Mangalore – 4.