Nisha Aziz Guguru

Nisha Aziz Guguru PROFESSIONAL SUMMARY A highly organized and detail-oriented professional with a strong background in administrative support, political science, and public administration, complemented by 2+ years of customer service and operations coordination experience. Proactive and versatile, adept at managing cross-functional teams and optimizing administrative functions to enhance operational efficiency. With exceptional organizational, communication, and analytical skills, I excel in improving customer satisfaction, driving internal process improvements, and ensuring seamless collaboration across departments. Committed to providing top-tier support to executive teams while contributing to the growth and success of dynamic organizations. Passionate about continuous professional development and delivering measurable results in every role. Phone: - Email:- Address: 24 Mjimwema St., Dar es salaam EDUCATION July 2018 – Nov 2021 B.A in Political Science and Public administration University of Dar es Salaam May 2016- May 2018 Advanced Certificate of Secondary School Education Ahmes Secondary School Jan 2012- Nov 2015 Certificate of Secondary School Education Baobab Secondary School SKILLS Microsoft Office Teamwork & Flexibility Office Equipment Operation Customer relations Document Management Inventory & Supply Management EXPERIENCE August 2024 - Current Customer Service Manager – Bradda Company Limited Strengthening customer loyalty by maintaining satisfaction through prompt, accurate support and proactive communication Collected and analyzed customer data to recommend upsell opportunities, increasing monthly client purchases Delivered consistent, policy-compliant communication that reduced service complaints helped promote great service Created helpful guides to make responding to clients faster and easier. Working closely with technical and operations teams to solve customer problems and improve service delivery Working with management to improve company policies based on customer feedback Feb 2024 – July 2024 Assistant Sales Admin – Honda Motors Processed customers insurance cases, ensuring compliance and timely coverage confirmation Sought out new clients and developed clientele by networking to find new customers Issued receipts and managed transaction records, ensuring payment traceability Trained in managing client records digitally for speedier access and improved service delivery Prepared sales reports and assisted in updating daily and monthly performance records June 2022 – January 2024 Administrative Assistant Bradda Company Limited Developed administrative processes to achieve organizational objectives and improve office efficiency Organized both physical and digital files and updated reports to coordinate project materials. Answered phone calls and emails to provide information, resulting in effective business correspondence Supported team coordination by preparing meeting materials, scheduling appointments, and tracking project updates Monitored inventory of office supplies and placed orders to ensure uninterrupted daily operations REFEREES Baraka Ituwe | Director-- Lilian John Adam | Office manager--/-