Niranjan K

OPERATIONS SPECIALIST NIRANJAN K PERSONAL PROFILE Significant global experience of 15 years in the Telecom, Education, Training and IT Industry. Consummate track record of building and scaling sales, business operations, platforms and teams resulting in improved productivity. An independent thinker with high achievement orientation, whose roles have evolved through proven abilities and persistent high performance. AREAS OF EXPERTISE Operations Sales Customer Service Program Management Delivery Process Implementations Trainer Aquisition Corporate Relations Corporate Training Management Procurement Facilities Administration Logistics OTHER SKILLS Strong organizational skills; attention to detail Has strong ability to influence peers and management, and to motivate subordinates Possess great organizational skills and attention to detail Ability to effectively lead/manage professionals through business cycles Ability to communicate information to multiple stakeholders Strong leadership skills, presentation skills, negotiating skills Strong Ability to resolve issues efficiently and effectively GET IN CONTACT Mobile: - - - # 101 SLV Lotus Neladri Road Electronic City Phase 1, Bangalore 560100 WORK EXPERIENCE CORPCONSULT (2017-PRESENT) HEAD BUSINESS DEVELOPMENT AND OPERATIONS (MY OWN STARTUP) Managing the overall Business Operations, Client tie-ups, Sales, Operations, Marketing, Web Development, Content Development, Corporate relations, Trainer Acquisition, Analyzing the Market, Managing Client IT training requirements, Designing strategies and performance-improvement solutions, Managing teams, developing the courses, curriculums, webinars, and Managing trainer Performance evaluation, Customer Delight, and proprietary tools & methodologies. Analyzing market research and developing new strategies to meet competitive market conditions. Bring in external best practices, industry learning, and trends to drive continuous improvement. Corporate Relationship- Tie up with top clients and successfully deliver the training programs Involved in Trainer acquisition and their performance evaluation process Developed 50 IT training programs as per the industry trends. Managing the overall post-sales operations (Client onboarding, LMS access, Support access, Online & offline session Management, Feedbacks, escalations, Customer Success, Customer delight, Training Management, Invoicing, etc) Monitoring sales and operations department planning efforts and identified process bottlenecks and inconsistencies to prioritize opportunities for process improvement. Manage and develop the business operations team by Provide coaching and on-thejob training ZARANTECH -) GREY CAMPUS INC -) HEAD BUSINESS OPERATIONS HEAD OPERATIONS & DELIVERY Managing the Business Operations for the US, India, and the Middle East, Client tie-ups, Sales, Operations, Content Development, Trainer Acquisition, Analyzing the Market, Managing Client IT training requirements, Designing strategies, and performance-improvement solutions. Managing and developing the courses, curriculums, webinars, and Trainer Performance evaluation management, Customer Satisfactions, and proprietary tools & methodologies. Managing the Business Operations for the US, India, and the Middle East Regions Contributed to setting the Operations team of 15 members Implemented systems and processes to run the operations smoothly to support the sales Increased revenue by 65% with excellent delivery Process developments Realized a 15% improvement of effectiveness through improved scheduling, quality, and communications. Developed and trained on tech courses link Big data, Data Science, Machine learning, Android, etc Designed and implemented a multi-channel selling motion, increased new business revenue by 30% without an increase in sales operating cost Was managing teams like Sales, Operations, Customer care, Quality Check, Chat and Trainer Acquisitions, Increased the delivery success rate by 30% Designed trending IT courses as per the industry needs and delivered to corporate successfully Hired and Trained and effective Sales Team resulted in Month On Month Target reach of $120000 Defined functional process of every team which helped the team to achieve their targets PURPLELEAP. (A Pearson Company) MANAGER OPERATIONS -) Facilities & Administration- Was Handling 50K sqft office and was involved in complete set up of office and studios measuring 50000 Sq ft VSAT-classroom installations Supply Chain Managementhave shipped materials and coordinated to complete 300 VSATs and 500 Classrooms installations within a span of 6 months Procurement -Contributed overall 30% of Cost Saving on Procurement Logistics- Was handling the Pan India Logistics of Vsat and classroom equipments Education Background: Completed B.com First-grade College K G F in 2005 EDUREKA MANAGER OPERATIONS -) Managing the Operations for the US, India, and the Middle East Regions Managed 100 training Programs Monthly Coordinated over 300 online sessions weekly Process Automation working with Tech Team was my biggest achievement Hired and Managed over 500 Trainers Was also handling the Procurement, Logistics, Facilities & Admin Reliance integrated service private ltd Operations Executive -) Managing 10 Franchisee retail stores and Daily Operations Collection and remittance of Store Day to Day Business across departments Managing huge Inventory of store Hutchison Essar South Ltd. Cashier cum customer care executive -) Was Managing Stores and consecutively achieved the highest target of collections worth 65 lacs for 6 Months DECLARATION I hereby declare that the above-mentioned information is true to the best of my knowledge and belief. Place: Bangalore Date: Niranjan