DAYANDAYAN NIÑOEL
Customer Support Specialist
E - - Hagonoy, Bulacan 3002
q https://www.linkedin.com/in/ninoelconnections/
OVERVIEW
Customer Support Representative with 6 years experience across travel, healthcare insurance, retail, and digital services accounts. Excellent in
delivering cross-platform support via email, chat, and phone; assisted over 35,000 customers and known for exceptional problem-solving abilities,
adaptability, and a steadfast commitment to providing outstanding solutions.
• I aim to streamline task flow, improve customer retention, and leave a lasting impression on your customers. I have utilized Google Workspaces,
Microsoft 365 Suite, Customer Relationship Management software applications, Global Distribution Systems, and various digital tools that trained me
to provide solutions effectively. I adapted to different service environments while ensuring 99% data accuracy and integrity and above 90% quality
and customer satisfaction.
SKILLS
Customer Support
Flexible Decision-Making
Technologically Literate
Multichannel Communication
Data Integrity Management
Skilled in Digital Tools & Platforms
Seasoned in CRM software applications
Adept in Galileo GDS
Conflict Resolution
Effective in Kustomer CRM
Capable in Sabre GDS
Experienced in Salesforce CRM
Competent in Zendesk CRM
Expert in Farelogix GDS
KEY ACHIEVEMENTS
p
_
High Customer Satisfaction
Assisted more than 35,000 customers with above 90%
satisfaction rate.
Outstanding Agent Performance
Top-performing agent among 500+ representatives for three
consecutive months with an overall score above 96%.
FULL-TIME EXPERIENCE
03/2022 - 10/2024
Travel Support Specialist
Angeles City, Philippines
TTEC
01/2021 - 08/2021
Account Associate
Angeles City, Philippines
VXI
10/2017 - 12/2020
Customer Support Representative
Clark Freeport Zone, Philippines
TaskUs
• Delivered tailored assistance to over 16,000 customers with their hotel, rental car, and/or airline reservations,
aiming for complete satisfaction with their travel plans.
• Processed over 20,000 customer bookings, exacting 99% accuracy in client details across CRM and GDS
platforms, preventing booking discrepancies.
• Addressed over 8,000 flights to facilitate smooth travel adjustments for customers.
• Coordinated with airline help desks to communicate urgent medical and military travel requests adequately.
• Supported over 5,000 members of multiple U.S. health insurance providers, regularly addressing inquiries and
fulfilling service requests with enthusiasm.
• Scheduled and arranged over 3,000 transportation for members’ medical appointments in under 5 minutes,
securing timely access to healthcare and a safe return home.
• Extended real-time assistance to address urgent member needs and resolved issues efficiently.
• Consistently recognized as the top agent on the team and a leading performer across the entire campaign
maintaining above 96% overall score.
• Contributed to campaigns, including online retail, meal-kit subscriptions, content moderation, and food
delivery, productively handling over 50,000 customer inquiries across email, chat, and voice channels.
• Adapted to diverse customer service environments, maintaining above 90% quality across various industries.
• Recognized multiple times as a core value nominee and awardee for outstanding performance and dedication.
EDUCATION
06/2013 - 03/2017
Sta. Mesa, Manila
Bachelor of Science in Computer Science
Polytechnic University of the Philippines
LANGUAGES
Filipino
Native
www.enhancv.com
English
Bilingual or Proficient (C2)
Powered by
