Niño Michael Aaron T. Giray
Experience:
February 2022 – April 3, 2023
Executive Assistant/Operation Manager/ Backoffice Admin Support• Uptown
Home Buyers – Real Estate
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Ensures that all tools and applications are operational.
Oversee all list creation and data entry.
Review PropStream notifications to manage list updates and import the data in
CRM to create Marketing Campaigns.
Process property underwriting and writing contract offers.
Hire new applicants and interview them to see i f they are a good fit for the
company's needs and be in charge of orienting new team members .
Ensure that all team members are adhering to company -wide policies.
Creates a knowledge base website for the firm to use .
Managing employee timesheets and w ork hours, allows the company to pay
employees for the hours they work. Manage the payroll for all employees in the
company.
Writing the contract for the prospected close deals .
December 2020– February 2022
Teammate for KYC (Backoffice) and Email Customer service• TaskUs – Uber
Driver and Rider support
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Unit 620, Tower C,
MPlace condominium,
Mother Ignacia ave.,
Quezon City, 1103
Checking all IDs and documents submitted by partners and reviewing/investigating for any
potential identity fraud. Part of my job is to ensure no suspicious person will be part of
Uber.
March 2020– November 2020
Sportbet Specialist • Wanfang Technologies – Online Sport betting
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Creating and differentiating correct odds bet for a specific sport Part of the job is to ensure
that all information of the specific sports event is correct before the game start.
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January 2018–February 2020
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Admin Support Specialist• Stefanini Philippines - Evoqua Water
Technologies
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linkedin.com/in/nino-michael-giray
Contacting existing clients of the company to ensure they get a service for the month or for
the year. Creating invoices and collecting purchase orders needed for the service.
April 2017 - October 2017
Outbound/backoffice for Annuities New Business Agent • Sykes Asia Riversource Life Insurance Company
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Receive and confirm incoming cheques for the newly transferred insurance policy holders.
If needed, we contact the previous Insurance firm to validate the amount of the cheque
before processing a new account.
July, 2016 -March, 2017
Tier 2 Billing Specialist • Acquire Asia - Iprimus and Dodo
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Handling new and existing customers to provide an excellent customer service experience
which is not limited to escalation and minor legal matters. The task also includes fixing
disputes, basic troubleshooting, and account profiling for the customer to have the best
plan that the company offers.
May 2014 - June 2016
Live Chat 24x7 Residential Billing Consultant • Telstra I Convergys- Telstra
Residential Billing
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Providing excellent customer service via chat communication platform and providing
information about the plans the company offers. Creating tickets and customer profiling for
tailor-fitted plans to ensure customers will enjoy using the service of the company.
June 2013 - February 2014
Emergency Road Side Representative • EXL Service Philippines - Allstate
Road Side / Emergency Road Side
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Providing roadside assistance for members asking for help, not limited to towing but
including jumpstart, change of tires, and winching stuck vehicle.
May 2010 - May 2013
Customer Service Representative • EPerformax - Verizon Directory Assistance
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Connecting customers’ phone calls to their specific inquiry which is not limited to a person,
store establishment or government department.
Education
Technological University of the Philippines -)
• BS Mechanical Engineering
Training Attended:
• FINRA Series 6 licensed Broker (US license)
• Finishing Course for Call Center Agent - TUCP (July-August 2009)
• Agent Foundation Training Program - TeleDevelopement (February - March
2010)
Skills:
Advance Microsoft Excel, VBA programming, JavaScript programming, Browser
Automation programming.
Tools:
Asana • ClickUp • Calltools • Hubstaff • Notion • Google Workspace •
BaseCamp • PropStream • ReiSift • ReiReply • CallerID Reputation • Zillow •
Privy • Gmail • MS Office • DocHub • FileZilla • ListSource • IDI Batch
Skiptrace
References
[Available upon request.]
