Nino Christopher N. Lacap

NINO CHRISTOPHER LACAP CUSTOMER SERVICE ASSOCIATE CONTACT EDUCATION - Electrical Engineering Technology - College of Engineering Institute Technology Rizal Technological University | 2013 -2017 San MIguel, Pasig City WORK EXPERIENCE I am an experienced Customer Service Associate seeking a fulltime position where I can apply my knowledge and skills for continuous improvement, and to be part of a working force of a company that will provide a room for personal and professional growth through experience and advancements. SKILLS Customer Service Representative Teleperformance Elite Credit Cards (Financial Account) Assisting Elite members with regards to their finances computations and concerns about their transactions. Doing back office tasks approving members for their increase/decrease limits and overseas transactions. Hybrid Customer/Partner Associate Concentrix Computer Literate (MS Word, Excel, Power point, Outlook) Excellent in English oral and written communication Presenting reports (EOD reports, Inventory) Proficient in time management and scheduling Fast typing skills Call handling and Support 2018 - 2019 2019 - 2022 UBER (ANZ Logistic Company/Partner) Answering phone calls, emails and chats to assist customers and partners concerns. Provides assistance for customers orders, billings/refunds, promos and updates for their live orders Provides assistance for partners regarding their completed and failed trips/transactions, disputes, promos and rider concerns Client Partner REFERENCES Access Healthcare Services 2022 - 2024 Cloud Rx Jinky Belamede-- Tim Nendo Torre-- Doing outbound calls to the patient’s pharmacy to verify the medications sent by the Doctor’s office. Reaching out the patient to provide updates and confirm their insurance for their medications. Allocating call tickets to my team. Sending inventory reports. Pediatric Associates Assisting the parents of the patients to schedule a visit for their Pediatricians, such as wellness check, referrals and sick appoinments. Checking and sending prescription and documents needed after the appointment from their Doctors. Calling clinics to get an immediate appointment for the patient.