Nina Ristic

Nina Ristic Djordja Magarasevica 14/a, Novi Sad, Serbia 21000 Formal education  Faculty of Technical Sciences, University of Novi Sad Engineering Management -) Major: Investment management  Secondary Trade and Economics School, Bar, Montenegro -) Work experience Judolaunch – helping Amazon Sellers grow their business  Head of Fulfillment and Customer Success (March 2019-Present) o o o o o o o o o  Formulate business strategy with others in the executive team Design policies that align with the overall strategy Implement efficient processes and standards PM & CRM tools: Asana, Trello, Help Scout, G-Suite Coordinate customer success operations Oversee the implementation of technology solutions throughout the organization Manage relations with major customers, vendors, partners and other stakeholders Mentor and motivate teams to achieve productivity and engagement Report on operational performance and suggest improvements Amazon Campaign Manager (Jun 2018-March 2019) o o o o o Product analysis, keyword research, market & competition research Product launch campaign planning, execution and monitoring Tools: Helium 10, Sellics, JungleScout, AMZ1, Merchant Words Customer Success representative – customer happiness ambassador Answering customer support tickets, walking clients through the different service processes, helping customers troubleshoot issues they are encountering Continents Apart – USA based drop shipping Company  General Manager – Operations (January 2018 – Jun 2018) o o o o o o o Direct and coordinate all activities of the business Relationship manager for 10+ Vendors/Manufacturers (Home Décor product category) Key account manager for 10+ Vendors on 15+ Retailers/Websites – Amazon, Wayfair, Home Depot, Houzz, Nordstrom, Overstock, Acktify, Lowes, The Mine, Pier 1, Bed, Bath & Beyond… New Vendor onboarding – set the Vendor to meet all requirements in the transition from store to e-commerce business New Retailer integration – set the Company to meet all Retailer’s requirements to onboard new Vendors Manage staff, preparing work schedules and assigning specific projects Establish and implement departmental policies, goals, objectives and procedures Tel: - - e-mail:- Nina Ristic Djordja Magarasevica 14/a, Novi Sad, Serbia 21000  Account Services Team Leader (March 2017-January 2018) o o o o o  Product upload projects – planning, delegation and overview Team leadership – International remote team on 3 continents, Trello + Slack + Time Doctor Determine staffing requirements and interview, hire and train new employees Negotiating price increases, lead times, proposing new products and pushing product upload Administration & Reporting Account Services Team Member (January 2017-March 2017) o o o o Product upload – Load sheet preparation in Excel, image processing, operating on 10+ Retailer site back ends and following different Templates and procedures Price update preparation and submission Inventory updates through FTP, email and different website back-ends Customer Service representative – phone/Skype/e-mail correspondence with customers from all over the world IBW Strategy Novi Sad (December 2015 – July 2016)  Associate (HR department) o o o Project: Measuring of Organizational Culture and Effectiveness (Preparation and leading Organizational Culture workshops with employees – 196 employees); Data collection & data analysis + preparation of various reports for the Client Project: Psychological evaluation of employees and assessment of competences – Preparation and leading Competences assessment workshops with employees (56 employees); Assisting in the psychological part (tests, interviews) Project: Retail Research for Balkan market – Responsible person for Data collection & data entry for Serbia, Macedonia and Albania (team of 15 people, 2500 questionnaires) ESTIEM Local Group Novi Sad (Jun 2014 – July 2016) o o Member of Supervisory Board -) – Consulting Board members, Budget and cash flow consulting VP of Finances -) – Financial planning, fundraising and budgeting NIS – Gazprom Neft (April 2013 – July 2013)  Direction for retail and brand support o o o o Market research for the taxi driver loyalty card Gas station service quality analysis Developing ideas for gas station opening ceremonies and corporate gifts to partners Developing ideas for summer activities at NIS Petrol and Gazprom Neft gas stations Languages Serbian – native English – advanced References available upon request: CTO – Judolaunch, Head of Operations – Judolaunch ; CEO – Continents Apart, Account Services Team Lead – Continents Apart ; Head of HR – IBW Strategy Tel: - - e-mail:-