Nina Molar

NINA MOLAR VIRTUAL ASSISTANT WORK EXPERIENCED LEASING SPECIALIST Evergreene Management | 2024 EXECUTIVE SUMMARY A meticulous professional with well-versed in providing quality administrative and customer service support through effectively handling remote office procedures and calls. Effectively able to meet set deadlines and process information through well-honed research skills. SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Website post management Customer Support Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides MS Office (Word, Excel, PowerPoint, Outlook) Other administrative support. CONTACT ME AT:-- live:.cid.35adaf7143f02307 Address: San Juan Batangas, Philippines 4226 Provide excellent customer service to prospective tenants, responding to inquiries promptly and professionally via live chat, emails and phone calls. Manage the leasing process from showing available units to lease signing, ensuring all paperwork is completed accurately and in a timely manner. Complete leasing reports, update records, and perform other administrative tasks as needed. Contact leads generated through marketing efforts, schedule and conduct property tours, and follow up with prospective tenants to secure lease agreements. Schedule appointments for property viewings and lease signings, coordinating with both prospective tenants and property management team. Maintain accurate records of prospective tenant interactions, lease agreements, and other relevant information using property management software. Correspond with prospective tenants and current residents via email, providing information about available units, lease terms, and answering inquiries promptly. Answer incoming calls from prospective tenants, current residents, and vendors, providing information and addressing concerns professionally. Conduct follow-up calls and emails with prospective tenants to gauge interest, address concerns, and secure lease commitments. WORK EXPERIENCED CUSTOMER SUCCESS SPECIALIST Wells Fargo Bank I- Managed customers' checking, savings,credit cards, and investment accounts, implementing informed and strategic financial strategies. Processed payments and managed credit card transactions efficiently, ensuring accuracy, compliance, and a positive customer experience. Cultivated and maintained comprehensive knowledge of financial products and services to provide personalized recommendations and solutions. Established and nurtured trusting relationships with customers through a confident and professional approach, ensuring a high level of customer satisfaction. Successfully met and exceeded all monthly metrics requirements, showcasing consistent dedication to achieving performance goals. Demonstrated proficiency in handling various financial transactions, maintaining meticulous attention to detail. CUSTOMER SERVICE REPRESENTATIVE ALORICA - (T-MOBILE) I- Prioritized customer satisfaction as a primary goal, consistently aiming to leave customers happy and content after each interaction. Demonstrated strong communication and problem-solving skills, consistently resolving customer issues in a timely and efficient manner. Effectively handled a wide range of customer inquiries, complaints, billing questions, payments, and service requests, ensuring a high level of customer satisfaction. Recognized as a Hall of Famer at the company for achieving 100% customer satisfaction for three consecutive months, showcasing dedication to excellence in customer service. PERSCONAL ASSISTANT/RECEPTIONIST SMX CONVENTION CENTER I- Manage a busy multi-line phone system, answering inquiries, and directing calls to the appropriate departments or personnel promptly and efficiently. Coordinate and facilitate meetings, preparing agendas, taking minutes, and ensuring timely follow-up on action items. Handle complex and confidential tasks with discretion, including drafting correspondence, preparing reports, and conducting research. VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. PROJECT MANAGEMENT: Learned project management principles and techniques, including task organization, timeline management, and coordination with team members. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency. ADD YOUR CERTIFICATES HERE