- Reply rate:
- 50.0%
- Availability:
- Hourly ($/hour)
- Age:
- 28 years old
- Location:
- Gen. Trias, Cavite, Cavite, Philippines
- Experience:
- 4 years
NINA MARIPER PERNALA
133 Bagumbayan, City of General Trias, Cavite • - •-Experienced Customer Service and Administrative Professional with expertise in customer service,
collections and billing, scheduling appointments, administrative coordination, and front desk operations.
Known for exceptional organizational skills, effective communication, and a commitment to delivering
outstanding support and service.
WORK EXPERIENCE
VIC CONSULATIONS (WORK FROM HOME)
(AR Billing)
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Responding to incoming calls about billing issues.
Assisting customers with disputes and inquiries about their payment history.
Submitting regular reports on the status of unpaid accounts and repayment progress.
Determine the reason for delinquencies and ensuring customers to make timely payments.
Reaching out to customers/clients to collect overdue accounts.
Keeping accurate records of all collection activities.
Keeping positive relationship with clients, sales representative and referral partners.
Ensuring positive customer experience when resolving account issues.
HEART AND VASCULAR (WORK FROM HOME)
Patient Care Specialist
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03/2021 - 05/2023
Assist patients with their insurance eligibility and verified insurance details.
Performed data entry for medical records and managed patient information.
Assisted patients with scheduling appointments and follow-up consultations.
Coordinated referrals and faxed medical records to specialists.
Provided excellent customer service, addressing patient inquiries and concerns.
Reaching out to patients via phone to collect overdue balance.
SAGILITY (HYBRID SET-UP)
Customer Service
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05/2023 - 12/2024
11/2019 - 03/2021
Managed a high volume of inbound calls, addressing customer inquiries.
Assisted members and providers with insurance or claim status inquiries.
Helped patients schedule appointments and verified coordination of benefits.
Verified eligibility and benefits, ensuring accurate customer information.
Provided excellent customer service and resolved complex inquiries.
EDUCATION
Bachelor of Science Major in Tourism Management
STI College Rosario
01/2013 - 01/2019
SKILLS
Administrative support and coordination, Collections and Billing, Customer service excellence, Data entry
and record keeping, High-volume call management, Insurance verification and eligibility, Patient care
coordination, Report preparation and research, Scheduling and appointment management
