Niña Lorraine Herrera

I am a dedicated and detail-oriented professional with a strong background in education and customer service, now transitioning into the virtual assistance field. With over four years of teaching experience and nearly a year in customer support, I bring a well-rounded skill set that includes excellent communication, time management, and organizational abilities.

My career began in the education sector, where I served as a Science Teacher and later as an ESL Teacher. These roles demanded high levels of planning, adaptability, and efficiency. I designed engaging lesson plans, conducted one-on-one and group sessions, tracked student progress, and managed digital records. Teaching has honed my ability to work independently, think critically, and maintain professionalism in all interactions. As an ESL teacher, I became highly skilled in online communication tools, learning platforms, and virtual classroom management — all of which align closely with the responsibilities of a Virtual Assistant.

My experience as a Customer Service Representative at Qualfon Inc provided me with another set of valuable professional skills. I handled customer inquiries, resolved complaints, and maintained detailed reports using CRM tools. Working in a fast-paced call center environment helped me sharpen my problem-solving skills, strengthen my multitasking abilities, and develop a client-focused mindset.

As a Virtual Assistant, I am confident in handling a wide range of administrative tasks, including but not limited to:

Email and calendar management

Data entry and file organization

Online research

Appointment scheduling

Client communication and follow-ups

Social media support

Preparing reports and presentations

I am proficient in tools such as Google Workspace, Microsoft Office, Canva, Zoom, Trello, and Slack, and I am always open to learning new platforms and software as needed.

As a Virtual Assistant, I offer a combination of educational insight and customer-focused service. I am proficient in tools such as Google Workspace, Microsoft Office, Zoom, and learning management systems. I can assist with email and calendar management, research, document preparation, data entry, and client communication.

What sets me apart is my commitment to excellence and my genuine passion for helping others. I am a fast learner, a team player, and someone who takes initiative to ensure tasks are completed accurately and on time. Whether supporting executives, managing schedules, or assisting clients, I bring a high level of reliability and professionalism to every task.

I am excited to bring my skills and dedication to a remote team, where I can contribute meaningfully while continuing to grow in the virtual support industry. If you are looking for a trustworthy and resourceful Virtual Assistant, I would be honored to be part of your team.

I can't wait to be part of your team!