Nina Hayla Dolor
AMAZON SELLER VIRTUAL ASSISTANT-linkedin.com/in/nina-hayla-dolor
https://www.facebook.com/ninahaylad
live:.cid.874deb24e295fc4f
ABOUT ME
I help Amazon FBA Private Label Sellers in
growing their Amazon businesses by
generating more profit through proper
keyword research, listing optimization and
marketing strategies that will organically
increase traffic, rank and sales.
PROFESSIONAL SKILLS
Product Listing Optimization
Keyword Research
Amazon Sponsored Ads (PPC)
ASC Account Management
Product Research
Supplier Sourcing
Inventory Management
Customer Service
Helium10
PERSONAL SKILLS
Open Minded
Team player
Creative
Highly Organized
Detail Oriented
Multi-tasker
Resourceful
Analytical
Strategic
Driven
TRAINING
Amazon VA Masterclass
is provided by AmazoNationPH
which comprise with a community
of top-notch Amazon Experts and
Sellers in the Philippines. Founded
by Ms. Lish Aquino, an 8-figure
Amazon FBA Private Label Seller
dubbed as "Amazon Queen" of
the Philippines, it has now
become a leading avenue for
thousands of Amazon Specialist
aspirants in building their
professional career paths.
WORK EXPERIENCE
Coordinator Intraday - Workforce Management
Concentrix, Philippines | September 2017 - Present
Prepares standard and ad hoc reports for
agent availability effectiveness
Multi-task and meet timelines on deliverables
Detail oriented and has developed knowledge
and skills in analyzing and generating reports,
trends and provides solutions
Monitors and resolves agent availability
concerns via face-to-face communications,
phones, and messaging applications with
agent(s) and command center
Proficient in Microsoft Office
Handles resource scheduling and intraday
management applications
Identifies the problem and all relevant issues
in straightforward situations, assesses each
using standard procedures, and makes sound
decisions and judgments.
Manages the intraday performance of one
program or line of business within a Call
Center environment.
Customer Service Specialist
Alorica, Philippines | June 2017 - September 2017
Provides customer assistance
Account Remediation
Offer refund or replacement of orders
Track customers packages
Answers billing inquiries
Ensures customer satisfaction
Customer Service Representative
Sutherland, Philippines | Noember 2008 - Dec 2010
Provides customer assistance
Account Remediation
Data Entry
Customer Profile Update
Offer refund or replacement of orders
Track customers packages
Ensures customer satisfaction
