NIÑA ANGELYN TORRES
VIRTUAL ASSISSTANT / CUSTOMER SERVICE
I am an experienced customer service representative seeking a
full-time position in customer service and as a virtual assistant
where I can utilize my knowledge and skills for continuous
improvement.
CONTACT
-SKYPE ID: https://join.skype.com/invite/wP3W58y0EwbO
-
Campusong, Borbon, Cebu, Philippines, 6008
SKILLS
Internet Savvy
Knowledgeable in Facebook Ads and Meta Business
Suite
Knowledgeable in Microsoft Excel, Word and Powerpoint
and Google Docs, and Google Sheets
Canva
Google Drive
HTML
EDUCATION
WEB DEVELOPMENT TRAINING
Informatics College Cebu | APRIL 3, 2017 - JUNE 9,2017
BACHELOR OF SCIENCE IN INFORMATION TECHNOLOGY
Asian College of Technology | 2010 - 2012
WORK EXPERIENCE
SALES VERIFICATION AGENT
Cebu Global Teleservices
March 9, 2009 - November 2011
Evaluate sales call and determine whether it is a "Pass" or a
"Fail".
Confirm customers' information was captured clearly and
correctly in the recording.
Confirm that the sales rep follows the SOP and does not
mislead the customer at any point.
CUSTOMER SERVICE REPRESENTATIVE
Cebu Global Teleservices
November 2011 - December 2012
Handled international accounts and spoke to customers over the
phone to address their concerns regarding their orders.
Responded to customer requests for products and their prices.
Assist customers with their refund requests.
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
CUSTOMER SERVICE REPRESENTATIVE
(PHONE AND EMAIL) || ADMIN ASSISSTANT
Global Link BPO
December 2012 - June 2014
My main task was Customer Service but I was also assigned to do
admin tasks for our manager.
Customer Service tasks:
Spoke to customers via phone and email to address their
concerns regarding their orders.
Respond to customer inquiries about the products and their
prices.
Maintained
customer
satisfaction
with
forward-thinking
strategies focused on addressing customer needs and resolving
concerns.
Attend to customers' requests for refunds.
Admin Tasks:
Pull data from CRM and collate them in an Excel file
Ensure the accuracy of data collated.
Send the reports to their designated recipients.
TECHNICAL SUPPORT REPRESENTATIVE
Sykes Asia Inc.
June 2014 - December 2014
Handled international accounts and spoke to customers over the
phone to address their concerns regarding internet issues.
Responded to customer requests for tech dispatch.
Assist customers in resolving their internet issues.
Maintained customer satisfaction with forward-thinking strategies
focused on addressing customer needs and resolving concerns.
MACHINE OPERATOR (TAIWAN)
Motech Industries
May 2015 - September 2016
Operates machine for wafers.
Ensure that the correct setup was made before loading the wafer
into the machine.
Ensure that the correct recipe was selected when running the
machine.
Ensure that correct data was inputted on the report before moving
to the next process.
CHAT SUPPORT
Conduent
November 24 ,2016 - March 10,2017
Assist customers' concerns about their accounts thru chat.
Speaking to customers about new charges.
Handling customer complaints.
Maintaining
customer
records
by
updating
their
account
information.
Recommending
potential
products
and
services
to
suit
a
customer's needs
CUSTOMER SERVICE REPRESENTATIVE
(SEASONAL ACCOUNT)
24/7 Ai
November 2017 - December 2017
Assist
customers
with
their
concerns
regarding
their
online
shopping accounts.
Assist customers on how to set up an online shopping account with
us.
Answers customers' queries about their orders and tracking their
orders.
Assist customers in creating tickets for unreceived parcels.
MACHINE OPERATOR ( TAIWAN )
Sigurd Microelectronics Corporation
August 6,2018 - June 8, 2021
Operates machine for IC (Integrated Circuit).
Checks paperwork and ensure that ICs received are correct and
check if there are special instructions to be made for the said IC.
Checks if the paperwork on the ICs received matches the data in
the CRM.
Ensure that the correct setup was selected and no abnormalities
on the machine before loading the IC and the materials.
Ensure that data specs are correct before running the machine.
Monitor the data shown on the machine screen to check for
abnormalities and report to the Team Leader and Engineer if there
are any.
Ensure the accuracy of data entered into the CRM and written on
the paperwork before moving the IC to the next process.
